E-commerce Operations Assistant

Client Overview:

Join a rapidly expanding e-commerce business that has experienced explosive growth in recent weeks. This dynamic 2-person team sells to US markets and sources globally, operating at the exciting intersection of international commerce and digital innovation. You’ll be joining at a pivotal moment as they scale operations to meet skyrocketing demand.

Job Description:

You’ll serve as the right-hand support to a growing e-commerce entrepreneur, becoming an essential extension of their daily operations. This role offers the unique opportunity to directly impact a fast-growing business while gaining comprehensive experience across multiple facets of e-commerce operations. You’ll have the autonomy to execute tasks independently while contributing to meaningful business growth and operational efficiency.

Schedule

• Mon - Sun, 3hours a day; Central European Time (Slovenia) 20 hours per week
• With potential to scale to full-time (40 hours per week) based on business growth; 2-3 hours daily overlap with Central European Time (7:00 AM - 3:00 PM CET preferred)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities:

• Handle email-based customer support inquiries with professionalism and efficiency
• Execute daily operational tasks and special projects as assigned by the business owner
• Conduct research projects and gather market intelligence to support business decisions
• Manage administrative tasks and backend operations to streamline daily workflows
• Plan and organize daily activities using task management systems
• Support email communications and customer relationship management
• Assist with operational planning and process optimization
• Handle routine administrative duties to free up leadership time for strategic initiatives

Requirements:

• Proven E-commerce Experience in online retail operations and familiarity with US market dynamics.
• Demonstrated ability to perform Product, Niche, and Competitor research.
• Advanced skills in Excel/Google Sheets for data organization and experience with task management tools.
• Exceptional written English for professional Email Support, Facebook DM/Comment management, and Supplier Outreach.
• Experience in preparing Dispute Evidence documents to protect business revenue against payment chargebacks.
• Reliable internet connection and professional remote work setup.

Why Join This Team?:

• Be part of a high-growth e-commerce business experiencing rapid expansion
• Flexible part-time start with clear path to full-time growth opportunities
• Work directly with leadership team and make immediate impact on business operations
• Gain comprehensive e-commerce experience across customer service, operations, and administration
• Remote work flexibility with reasonable overlap requirements
• Join a lean, agile team where your contributions directly drive business success

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

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