DME Operations Assistant Patient And Provider Coordination

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Job Overview

The Office Assistant – DME Operations plays a critical role in supporting the end-to-end coordination of Durable Medical Equipment (DME) orders in a fast-paced, growing healthcare startup environment. This position is responsible for communicating with patients, primary care providers (PCPs), and clinics to ensure all required prescriptions and documentation are completed accurately and on time. The ideal candidate is adaptable, detail-oriented, and comfortable learning new systems and processes while working fully remotely.

Job Highlights

Hourly Rate: The equivalent of $5.00 USD per hour in the applicant’s local currency

Schedule: Monday - Friday 9:00 am - 6:00 pm EST (includes 1hr unpaid break)

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Patient & Provider Coordination

• Communicate directly with patients to explain DME order requirements, confirm information, and provide clear status updates.
• Coordinate with patients’ PCPs, clinics, and care teams to obtain signed prescriptions, medical orders, and supporting documentation required for DME fulfillment.
• Perform proactive follow-ups with provider offices to resolve missing, incomplete, or expired documentation.
• Serve as a liaison between patients, providers, and internal DME operations teams to ensure timely and accurate order processing.

Order & Documentation Management

• Track DME orders throughout the documentation and approval lifecycle.
• Review incoming prescriptions and orders for completeness, accuracy, and compliance with DME and regulatory requirements.
• Manage inbound and outbound fax, email, and secure document transmissions related to DME orders.
• Maintain accurate, up-to-date records across internal systems in compliance with HIPAA and company policies.

Communication Management

• Handle inbound and outbound phone calls, emails, and messages from patients and provider offices in a professional and timely manner.
• Document all communications clearly and ensure appropriate follow-up.
• Escalate issues, delays, or exceptions to the appropriate internal teams when needed.

Administrative & Operational Support

• Support the DME operations team with data entry, case tracking, document preparation, and general administrative tasks.
• Work cross-functionally in a dynamic startup environment, adapting to evolving workflows and priorities.
• Contribute to process improvements that increase efficiency and reduce turnaround times.
• Maintain strict adherence to HIPAA, DME regulations, and internal privacy and security standards.

Requirements

• High school diploma or equivalent (associate degree preferred).
• 1–2 years of experience in administrative support, patient services, healthcare operations, or DME/referral coordination.
• Strong verbal and written communication skills, especially when working with patients and medical offices.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple cases and follow-ups simultaneously in a fast-paced, remote startup environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with HubSpot CRM, DME EHR systems, or referral/order management platforms is a strong plus.
• Demonstrated ability and willingness to quickly learn new systems and tools.

Preferred Attributes

• Patient-centered, empathetic, and professional communicator.
• Proactive and persistent with provider and clinic follow-ups.
• Self-motivated, reliable, and comfortable working independently in a remote setting.
• Adaptable, solution-oriented, and energized by startup growth and change.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.