Dispatch Specialist Job ID LAMTIA9

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✨ Dispatch Specialist

- 🆔 Job ID: LAMTIA9

- 🏢 Industry: Professional Cleaning

-📍 Location: PH

- 🕒 Hours: Monday–Friday, 8:00AM – 5:00PM EST

- 💵 Pay Rate: $1000/month

- 🚀 Target Start: ASAP

🌟 About the Client

• The leading property services provider for short-term rentals in Sevier County, Tennessee 🇺🇸
• Supporting 600+ properties and partnering with 239 property managers
• Backed by a dedicated team of 40–45 cleaners, inspectors, and maintenance staff
• Delivers exceptional cleaning and maintenance services tailored to vacation property owners
• Known for reliability and innovation — ensuring properties are always guest-ready and setting the regional standard for quality

🔑 Primary Responsibilities

📞 Dispatch Operations

• Handle after-hours emergency calls (inbound/outbound)
• Schedule and manage appointments for cleaning and maintenance tasks
• Sync bookings and calendars with the Resort Cleaning software

📋 Administrative Support

• Check payroll for housekeepers and inspectors
• Follow up on subtasks and ensure timely completion
• Generate reports (cleaning, deep cleans, pet hair audits, etc.)
• Maintain and audit spreadsheets and filters for accuracy

💬 Customer & Team Communication

• Respond to maintenance department phone calls and inquiries
• Provide support via Slack to field staff and team members
• Upsell additional services to property managers when appropriate

📣 Marketing Assistance (if required)

• Assist with outreach and campaign coordination

🎯 Qualifications

✅ Required Skills

• Excellent computer proficiency and ability to adapt to new software
• Strong organizational skills and attention to detail
• Effective communication skills
• Ability to handle high-pressure situations during after-hours emergencies

🛠 Technical Tools

• ResortCleaning
• Evolve
• HubSpot
• Aircall
• Slack
• Excel / Google Sheets

💻 Technical Requirements

• Reliable high-speed internet connection
• Computer/laptop with at least 8GB RAM, i5 Processor, and reliable internet

⭐ Preferred Experience

• Familiarity with short-term rental operations or property services
• Previous experience in dispatch, administrative support, or customer service