Digital Agency Operations Support Job ID BURGOL1R

🌟 We’re Hiring: Digital Agency Operations Support

IMPORTANT – Watch this quick Loom video on how to get hired:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

• C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

📋 Job Information

• Job Title: Digital Agency Operations Support
• Job ID: BURGOL1
• Industry: Digital Marketing & AI Agency
• Location: LATAM / South Africa / Egypt / Philippines
• Job Status: Full Time
• Work Schedule: 9:00 AM – 5:00 PM EST
• Salary: $8 – $9 per hour
• Target Start Date: ASAP

🚀 Role Overview

About the Client:

The client runs a fast-growing Digital Marketing and AI Agency with an established team that includes a web developer, ads manager, and SEO specialist. The owner is seeking immediate operational support to help manage daily workflow gaps so specialists can remain focused on high-level execution. The priority is hiring a reliable, friendly, and autonomous professional with foundational digital marketing knowledge who can confidently support client communications.

About the Role:

We are hiring a Full-Time Virtual Assistant to act as a key operational support professional responsible for maintaining daily administrative flow and ensuring team efficiency. This role is essential to keeping projects moving smoothly and clients properly supported. The ideal candidate is a self-starter with strong customer service skills and practical marketing awareness.

✅ Key Responsibilities

Client Communication & Email Management

• Manage and triage high-volume client inbox communications (10+ actionable emails per hour)

• Draft and send professional responses, status updates, and feedback to clients

• Confirm receipt of complex requests and escalate items to the founder or specialist teams with clear summaries and next steps

• Monitor urgent communications when the founder is unavailable due to meetings or travel

Operations & Digital Marketing Support

• Execute quick operational tasks that do not require specialist expertise

• Implement simple website updates or create basic promotions (e.g., limited-time offers)

• Support administrative and organizational workflows across the agency

• Review basic performance data inside platforms such as Google Ads or Facebook Ads to answer client questions

• Demonstrate working familiarity with common digital marketing tools and platforms

🧠 Qualifications & Requirements

Soft Skills & Personality

• Friendly, outgoing, proactive attitude with strong ownership mentality

• Solid customer service background communicating with U.S.-based clients

• Confident self-starter comfortable working autonomously

• Strong communication skills with a professional and solution-oriented approach

Technical & Experience

• Basic digital marketing knowledge required (WordPress, Google Ads, Facebook Ads)

• Canva proficiency required for simple design tasks

• Familiarity with project management tools such as Monday.com is a plus

🚀 Submit your application today and take the first step toward your next great opportunity!