Digital Account Manager

Digital Account Manager (ecommerce / DTC)

At DTC Mode, we build and run high-performing marketing funnels for some of the most exciting direct-to-consumer brands in the world. We’re looking for an experienced Digital Account Manager / campaign manager to own client relationships, manage day-to-day execution, and lead creative direction across email, paid media, and funnel strategy.

The Role

You’ll work directly with founders and in-house teams across multiple DTC brands, acting as the bridge between clients, creatives, and performance. Your job is to make sure every part of the funnel — from ads to emails — performs at the highest level. You’ll brief designers and editors, shape messaging angles, and oversee testing and optimisation across key channels.

You’ll manage accounts end-to-end: onboarding new clients, running strategy calls, coordinating creative delivery, and making sure every campaign ships on time and hits targets. You’ll be both strategic and hands-on, equally comfortable writing ad copy, reviewing flows in Klaviyo, or jumping into Meta Ads Manager to understand what’s working.

What You’ll Do

• Lead day-to-day communication with clients and internal teams
• Brief, review, and manage creative assets with designers, editors, and copywriters
• Plan and optimise email marketing flows, campaigns, and automations
• Collaborate with paid media specialists to align creative testing and messaging strategy
• Analyse performance data to identify growth opportunities and guide next steps
• Run monthly strategy calls to review results and plan upcoming campaigns
• Manage timelines, deliverables, and team coordination to ensure smooth execution

What You’ll Need

• 3+ years’ experience in DTC marketing, ideally across multiple accounts
• Proven experience working at a DTC or performance agency
• Hands-on skills with ads, copywriting, and Klaviyo (or similar tools)
• Strong understanding of creative strategy and funnel performance
• Excellent communication and client management skills
• Ability to manage multiple projects and stay calm under pressure

Why You’ll Love It Here

• Fully remote, flexible hours
• Direct access to senior leadership and decision-makers
• Autonomy to build and own your accounts
• Collaborative, fast-moving environment that values creative problem-solving
• Opportunity to work with innovative DTC brands across categories

If you love building brands, thrive in fast-paced environments, and want to shape the full customer journey from awareness to retention — we’d love to hear from you.