Customer Support

We are CONCENTRIX the #1 BPO in the industry where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

Benefits

very competitive salary

meal and transportation pay

rice allowance

night differential [when applicable]

account incentives

sick and vacation leaves

educational assistance

retirement plan

annual appraisal and bonuses

comprehensive health plan for you and your loved ones

clean, safe & modern working environment

Job Responsibilities

communicate with customers in a courteous, friendly and professional manner using agreed procedures

listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE

Filipino, based in the Philippines

No BPO Experience Required

18 years old or above

computer & internet literate

must be FLUENT in English; keep in mind that you'll be conversing with foreign customers

committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

Work-at-home (wah) Strict Requirements

At least Senior HS (K-12) graduate OR old High School (4th year) curriculum graduate

Has stable home internet (30 mbps+)

Has conducive working setup at home

Resides in Baguio, Bacolod, Iloilo, Cagayan de Oro or Davao, and at least 2 hours away from the nearest CONCENTRIX site in your area. (Please take the initiative to research & check if you're less than 2 hours away.)

Kindly do not apply for our WAH program if you do not possess the above strict requirements.