Customer Support

About DrBalcony

Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.

Key Responsibilities

• Respond to customer inquiries via email and phone, and delegate to the appropriate department representative (e.g., Sales, Scheduling, Office Manager) when needed
• Manage project updates, address concerns, and assist with invoices and issue resolution
• Conduct invoice outreach, including outbound payment calls and escalation to collections when necessary
• Maintain a professional, friendly, and empathetic tone in all communications
• Track and log support issues accurately using CRM tools (e.g., Salesforce)
• Provide feedback on recurring issues and customer trends to improve service quality
• Collaborate with internal teams to enhance the overall customer experience
• Perform additional duties as required
  
  

• Fluent and confident in English (spoken and written) – clear communication is key
• Based in the Philippines with a strong internet connection
• Previous experience in e-commerce or customer support (1+ years preferred)
• Experience using CRM tools (e.g., Salesforce)
• Proficient in Google Workspace applications (e.g., Google Docs, Google Sheets, Gmail)
• Excellent problem-solving skills
• Independent, self-motivated, and highly organized
• Comfortable working as an independent contractor/freelancer