Customer Support Specialist - Philippines

Traild: Who are we?

Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.  

Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.  

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure. 

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security. 

About

Hear how Traild customers speak about us here. 

The Role: Want to be a part of our exciting growth journey?

We are looking for a Customer Support Specialist to join our talented and dynamic team. This role will be working APAC hours. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients.

In this role, you will be responsible for working closely with our clients to research, troubleshoot, and support any issues they are facing.

The ideal candidate will have a background with B2B customer support in a Saas/Technology organization with strong interpersonal and communication skills, as well as the ability to think creatively when solving customer problems.

Key Responsibilities

• Responding to client queries and providing first-level support for Trailds customers
• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
  
  

• 2+ years of experience in a B2B customer support/success role within a Saas company
• Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus
• Prior experience thriving in a fast-paced startup/scale up environment
• Exceptional people and communication skills
• Intrapreunership and proactiveness
• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
  
  

• Flexibility: we offer a range of remote, hybrid and flexible working options.
• Global team: we are growing across APAC, NA and EMEA and have team all across the world.
• We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it
• Our team genuinely loves working at TRAILD: we scored an 85 on our 2025 eNPS survey.