Customer Support & Sales Representative 23M26

As a Customer Support & Sales Representative, your primary responsibility will be to enhance customer satisfaction by offering top-notch support and service solutions. You will act as a liaison between the company and its customers, handling inquiries, providing product information, and managing issues with efficiency. Your dual role will also involve driving sales by recommending products that align with customer needs, ensuring a high-quality customer experience that fosters loyalty and repeat business. Your ability to communicate clearly and effectively will be crucial to resolving queries, while your sales acumen will help in meeting and exceeding sales targets. Join us in a role that is pivotal to both customer relationship management and the company’s growth.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Communicate with customers through various channels on a daily basis.
• Ensure customer satisfaction and provide professional customer support.
• Identify customer needs and pitch appropriate product solutions effectively.
• Process orders, forms, applications, and requests with diligence and accuracy.
• Maintain a comprehensive understanding of company products and services.
• Provide feedback on the efficiency of the customer service process.
• Update customer records with the latest information and call logs.
• Collaborate with the sales team to meet and exceed sales quotas.
• Handle customer complaints, provide appropriate solutions, and follow up.
• Monitor competition by gathering current marketplace information on pricing.

Requirements

• High school diploma or equivalent; college degree is an advantage.
• Proven customer support experience or experience as a client service representative.
• Strong sales skills with a track record of achieving sales targets.
• Excellent communication and presentation skills in English.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and best customer service practices.
• Strong problem-solving skills and the ability to remain professional.