Customer Support & Sales Representative 20N25

We are seeking a highly motivated and dynamic Customer Support & Sales Representative to join our team. The ideal candidate will possess a unique blend of excellent customer service skills and a knack for driving sales and hitting targets. As a Customer Support & Sales Representative, you will be responsible for managing customer inquiries, providing exceptional service, and effectively selling our products or services to meet the customer's needs. You will also work closely with the sales team to build relationships with customers and ensure their satisfaction. This role is essential in nurturing long-term relationships with clients and supporting the company’s growth and profitability. If you are passionate about sales and have a keen interest in customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

• Respond promptly and professionally to customer inquiries and resolve their issues.
• Conduct outbound calls to potential customers to identify sales opportunities.
• Develop and maintain strong, long-lasting customer relationships through excellent service.
• Identify and assess customers’ needs to achieve satisfaction and exceed expectations.
• Promote and upsell additional products or services to enhance customer experience.
• Track and follow up on leads to close sales deals efficiently.
• Maintain accurate customer records and update information in the CRM system.
• Collaborate with the sales team to meet sales targets and objectives.
• Educate customers about our products and services to foster informed purchase decisions.
• Prepare regular reports on customer feedback, sales performance, and market trends.
• Address customer complaints and ensure a positive resolution to retain customer loyalty.
• Participate in team meetings and provide feedback to improve customer service processes.

Requirements

• Proven experience in a customer support or sales position for at least two years.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to multitask, manage time effectively, and handle pressure in a fast-paced environment.
• Strong problem-solving skills and ability to adapt to different customer personalities.
• Proficiency in using CRM software and MS Office applications for record-keeping.
• Strong sales acumen with a track record of meeting or exceeding sales goals.
• High school diploma or equivalent; a bachelor's degree is preferred but not required.