Customer Support Insurance

Job Highlights:

• Contract type: Independent Contractor
• Schedule: 40 hours per week, Monday to Friday 9AM to 5PM Orlando FL with a 30 minute paid break
• Rate: Up to Php231 per hour approximately Php40,105 (to be paid on the selected candidates local currency)

Client Overview:

A growing life insurance agency with 10+ sales agents that’s scaling rapidly and looking to streamline operations. They focus on providing comprehensive post-sale support to ensure customer satisfaction and free up their sales team to focus on revenue-generating activities. The company uses modern systems like RingCentral and emphasizes clear processes and professional customer interactions.

Job Description:

You’ll be the essential bridge between customers and insurance companies, ensuring seamless post-sale experiences that directly impact customer satisfaction and business growth. In this role, you’ll handle the administrative tasks that consume valuable time from sales agents, allowing them to focus on what they do best while you ensure customers receive the support they need. You’ll work with clear scripts and structured processes, making this an excellent opportunity to develop specialized skills in the insurance industry while contributing to a growing team.

Responsibilities:

• Facilitate three-way calls between customers and insurance company support representatives
• Assist customers with updating billing information and policy changes
• Contact insurance companies on behalf of customers to resolve administrative issues
• Manage hold times with insurance companies (typically 20-30 minutes) while maintaining professional patience
• Follow detailed scripts and instructions for each customer interaction type
• Connect customers to appropriate insurance support teams once representatives are available
• Document all interactions and maintain detailed notes about completed tasks
• Support 2-3 sales agents initially with potential to expand coverage as the team grows
• Present yourself professionally as a “benefits coordinator” to maintain customer trust

Requirements:

• Minimum 3 years of customer support or sales support experience
• Strong English proficiency for professional phone communication
• Experience working with international clients preferred
• Comfortable managing long hold times and maintaining patience during extended calls
• Professional phone manner with excellent customer service skills
• Reliable internet connection for remote work
• Bonus if you have experience with phone dialer systems like RingCentral
• It helps if you have familiarity with insurance or financial services processes

Benefits

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

Reminder:

• Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
• Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.

Job ID: 42387638053