Customer Support Agent

Overview

Join a revolutionary car-sharing platform that is transforming vehicle access by connecting owners and renters through cutting-edge technology. You will serve as a vital communication bridge, managing inquiries and operational processes to ensure a seamless rental journey for every customer.

Job Highlights

Schedule: 52 Hours per week

• Mon, Tue, Fri, Sat: 7:30 AM – 2:30 PM (7 hours)
• Thu, Sun: 7:30 AM – 7:30 PM (12 hours)

Work Arrangement: Work from home

Contract: Independent Contractor

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Responsibilities

• Provide comprehensive customer support via messaging platforms and email throughout the entire rental process (pre-trip, during trip, and post-trip)
• Manage time-sensitive access code distribution to customers at their scheduled pickup times
• Oversee vehicle check-in processes by verifying photo uploads and customer ID verification requirements
• Handle diverse customer inquiries including fuel type guidance, trip extensions, return procedures, emergency assistance (flat tires), early pickup requests, and location/navigation support
• Develop and utilize standardized response templates for frequently asked questions to ensure consistent, efficient service
• Coordinate with field teams to ensure smooth operational workflows and customer experiences
• Work with mobile applications and computer systems to track customer interactions and manage rental processes
• Provide proactive communication to prevent issues and enhance customer satisfaction

Requirements

• Minimum 3 years of customer service experience with demonstrated success in fast-paced environments
• Excellent written English proficiency for chat and email-based support
• Availability to work US business hours (8 AM to 8 PM Eastern Time) with flexibility for operational needs
• Proficiency with mobile applications, computer systems, and multi-channel communication platforms
• Strong problem-solving abilities with capacity to handle multiple customer inquiries simultaneously
• Experience with time-sensitive tasks and ability to prioritize urgent customer needs
• Comfortable working in a technology-driven environment with evolving processes and systems

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the provided link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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