Customer Support Agent

OurRitual (ourritual.com) is a Relationship Support platform that connects couples and individuals with Experts who provide guidance and advice to help them build stronger, healthier relationships. We are currently seeking a dedicated and skilled remote Customer Support Agent to join our dynamic team.

Job Description

Our Customer Support team is currently seeking a new team member to join us. As a member of our team, your responsibilities will include answering customer inquiries, providing top-notch customer service, monitoring the platform for harmful content, assisting with quality assurance testing, and working with other departments to resolve complex customer issues. Were looking for someone who is a great communicator, a problem-solver, and can work independently as well as part of a team. We offer a competitive salary, permanent work-from-home, and comprehensive paid training. Dont miss out on this exciting opportunity! If youre interested, please apply today!

Responsibilities

• Respond to customer inquiries and resolve issues in a timely and efficient manner.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Keep members and experts informed about the progress of their requests and follow up as needed.
• Monitor the company platform to ensure a safe and positive user experience, identifying and addressing any fraudulent or harmful content.
• Escalate complex issues to management when necessary for prompt resolution.
• Assist with quality assurance (QA) testing of the Ritual app to maintain high standards of service.
• Collaborate with other departments to find solutions for challenging customer situations.
• Maintain a positive and professional demeanor while interacting with customers.
• Accurately record customer interactions by categorizing and tagging emails for efficient tracking.
• Adhere to company policies and procedures to uphold service excellence.
• Be willing to work flexible hours, including weekends and evenings, to ensure timely and effective support for our valued members.
  
  

• 2+ years of proven customer service experience
• Prior experience in a remote work environment
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Effective multitasking and prioritization skills
• Familiarity with customer service principles and practices
• Ability to work independently and collaboratively as part of a team
• Comfortable working in a fast-paced environment
• Tech-savvy with experience using CRM software and communication platforms (Front, Slack), and quick to learn new technologies
• Must possess the necessary equipment and ample storage capacity to download company apps/platforms
  
  

• Competitive salary
• Permanent Work from Home arrangement
• Paid training and development opportunities
  
  

• Grow with the company
• Learn new skills
• Helping and improving peoples life and relationships