Customer Success Manager Remote - Philippines

Apply Using this Link - https://app.dover.com/apply/Peakflo/746c7cf5-68d2-4f94-b368-9b8e4135fe81?rs=42706078

Location: Philippines (Remote) | Experience: 2+ years | Compensation: Competitive Market Salary | 🕒 Working Hours: 10:00 AM – 07:00 PM Philippine Time (PHT)

🚀 Who We Are And What We’re Building

• Peakflo is a 2021 founded, Singapore and the US headquartered B2B Fintech AI SaaS startup part of YCombinator W22, that just raised $4.1M in seed funding and was picked by Techcrunch as their top 10 favorites out of a cohort of 400 and also in a TechCrunch exclusive
• Finance operations at high-growth SMBs and startups are often plagued with resource-intensive collections and manual vendor payment processes. This culminates in hundreds of wasted hours and thousands of dollars in fees.
• Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. 187 finance team users, from early-stage startups to unicorns in SE Asia, use Peakflo each week to:
  
  

✅Save 100 hours/month on finance ops ⏳

✅Get paid faster on customer invoices by 10-20 days 📈

✅Streamline vendor payments and save 50-90% on fees 💰

Most importantly, we are building a culture that encourages intellectual curiosity, problem-solving, and extreme ownership. We provide the support and mentorship you need to succeed, learn, and grow. ❤️

💻 What We’re Looking For

We are seeking a proactive and detail-oriented Customer Success Manager (CSM) in the Philippines to join our growing team at Peakflo (YC W22). As a CSM, you will be the ultimate advocate for our clients—playing a crucial part in ensuring customer retention, maximizing their platform success, and directly driving our business growth.

💪 What You’ll Do

• Drive Activation: Spearhead the onboarding journey for newly signed-up customers, ensuring they reach their "aha!" moment quickly and seamlessly.
• Consult & Strategize: Understand the unique needs of finance teams and provide tailored, data-driven consultations to optimize their workflows.
• Own the Metrics: Take responsibility for key customer experience metrics, retention rates, and overall platform adoption across the customer lifecycle.
• Troubleshoot & Advocate: Monitor user pain points, resolve activation roadblocks, and collaborate closely with the Product team to advocate for feature improvements.
• Drive Renewals: Manage the renewal journey, building deep, long-standing relationships that turn customers into Peakflo champions.
  
  

🤝🏼 Who you are

• Experience: 2+ years of experience in a customer-facing role at a B2B SaaS startup.
• You are customer-driven: You possess a deep empathy for the user and a relentless desire to understand and solve their core problems.
• You make it happen: You learn fast, execute with speed, and embody a strong work ethic to "make it happen."
• Collaborative: You embrace diverse perspectives with curiosity and respect.
• Meritocratic Mindset: You naturally nurture a caring, non-hierarchical, and results-driven environment.
  
  

🤩 Bonus Points

• Proficient at SQL
• Prior knowledge of Accounts Payable (AP) and Accounts Receivable (AR) processes.
  
  

Benefits

🏥 Medical insurance - We provide comprehensive medical insurance so that youre always covered

🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy

💰 Competitive Compensation - Market-leading salary designed to attract top talent.

Apply Using this Link - https://app.dover.com/apply/Peakflo/746c7cf5-68d2-4f94-b368-9b8e4135fe81?rs=42706078

---