Customer Service Representative

Job Summary

The Customer Service Representative (CSR) for the Commercial Retail Division plays a key role in supporting the CEO and Division Manager in managing and maintaining strong relationships with clients whose business has been personally acquired by the CEO. This position serves as an extension of executive leadership when interacting with clients and therefore requires a high level of professionalism, discretion, and communication skills.

The CSR will be responsible for ensuring a seamless and positive client experience by coordinating communication, managing schedules, and providing proactive support to clients. The role requires strong organizational abilities, attention to detail, empathy, and the ability to anticipate client needs while delivering exceptional service throughout the customer journey.

Schedule

• 9:00 AM - 6:00 PM EST

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Care Insurance for eligible locations

Key Responsibilities

• Act as a primary point of contact for clients within the Commercial Retail Division.
• Support the CEO and Division Manager in managing and maintaining professional client relationships.
• Communicate with clients in a clear, professional, and timely manner while representing the standards and values of executive leadership.
• Coordinate and manage client-related schedules, meetings, and follow-ups.
• Prioritize tasks effectively to ensure all client requests and administrative responsibilities are handled promptly.
• Monitor and support the overall customer journey to ensure a high-quality client experience.
• Address client inquiries, concerns, and requests with professionalism, empathy, and efficiency.
• Maintain accurate records and documentation of client interactions and service activities.
• Identify opportunities to improve processes and enhance the client experience.
• Proactively go above and beyond to support client needs and strengthen long-term relationships.
• Collaborate with internal teams to ensure seamless service delivery for clients.

Required Skills and Competencies

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• High attention to detail and accuracy.
• Strong interpersonal and relationship-building skills.
• Demonstrated empathy and the ability to create a positive and comfortable experience for clients.
• Proactive problem-solving and critical-thinking abilities.
• Professional demeanor and ability to represent executive leadership when interacting with clients.

Preferred Qualifications

• Previous experience in customer service, client relationship management, or a similar role.
• Experience supporting executive-level client relationships is an advantage.
• Proficiency in standard office and scheduling tools.

Key Attributes

• Professional and client-focused.
• Innovative and solution-oriented.
• Proactive and reliable.
• Ability to remain calm and composed under pressure.
• Commitment to delivering exceptional customer experiences.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

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