Customer Service Representative

Customer Service Representative

Salary Range: $867 to $1,213 per month

Join a dynamic and expanding property management company making waves in the New York real estate market. We’re looking for a proactive, bilingual customer service representative to support our team by managing communication, tracking workflows, and helping ensure everything runs on time. If you’re organized, detail-focused, and a natural problem solver, this role could be your perfect match!

What Youll Do:

• Answer and triage incoming tenant and vendor calls, passing information to the right department.
• Submit and manage ManageGo tickets, including follow-ups and escalations.
• Coordinate with supers (many Spanish-speaking) for updates, inspections, and treatments.
• Help schedule services and assist tenants who need help submitting requests or using digital tools.
• Track tasks and updates in Airtable for two property managers and keep things on schedule.
• Manage inboxes and serve as the main communication link between property managers, tenants, supers, and internal teams.

Who Youll Work With:

You’ll work side-by-side with experienced property managers, serving as their right-hand support in a fast-paced environment. Youll also collaborate with supers and internal teams to ensure clear communication and seamless coordination across departments.

Who Were Looking For:

• Learns Quickly & Retains Information: Someone who picks up new tasks fast and doesn’t need things repeated multiple times.
• Highly Organized & Detail-Oriented: Able to keep track of multiple priorities and ensure tasks are completed correctly and on time.
• Fluent in Spanish: Must be able to communicate effectively in Spanish.
• Strong Communicator: Able to manage and relay information effectively and professionally between teams. We are looking for someone who asks questions if something is unclear.
• Technical Requirement: Must have dual monitors to efficiently manage multiple workflows.
• Experience: General work experience is required. Customer service or similar experience speaking on the phone is strongly preferred.

Why Join Us?

• Impact: Be at the heart of daily operations by supporting both tenants and staff, ensuring that everyone stays informed and connected.
• Culture: We value responsiveness, initiative, and clear communication – all while maintaining a supportive and respectful remote team environment.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
• Employment Type: Full-time

How to Apply:

Click to Apply to start your application. Come and make a difference in tenant services!

We are an equal opportunity employer and value diversity at our company.