Customer Service Representative

Customer Service Representative

Salary Range - $520 to $693 per month

Join a fast-growing medical supply company that supports both B2B clients and major e-commerce platforms like Amazon and Walmart. In this essential support role, you’ll help power smooth day-to-day operations by managing customer service across multiple platforms, tracking orders, and ensuring timely resolutions. If youre detail-oriented, eager to learn, and excited to grow with a company that values clarity and consistency, this is the role for you.

What Youll Do:

• Respond to customer support tickets (primarily via email) using Zendesk across Amazon, eBay, and Walmart channels.
• Process RMAs and returns, ensuring timely and accurate customer resolutions.
• Manually enter and process wholesale and e-commerce orders as needed.
• Complete and update daily customer service metrics in internal scorecards for performance tracking.
• Use Monday.com to manage tasks, update forms, track orders, and support broader CS operations.
• Participate in initial and ongoing training to understand workflows, SOPs, and platform tools.
• Support account health by monitoring outstanding issues and escalating as needed.

Who Youll Work With:

Join a small but growing customer support team within a high-volume e-commerce and wholesale operation. You’ll collaborate closely with a team lead and two other reps to support the U.S. operations, learning internal systems while playing a vital role in ensuring customer satisfaction and account health.

Who Were Looking For:

• Easygoing: Positive attitude with the ability to mesh well with a collaborative team.
• Detail-Oriented: Able to manage large amounts of data and multiple customer platforms with precision.
• Process-Focused: Comfortable following SOPs and using automated tools for efficiency and consistency.
• Flexible Learner: Willing to be trained across multiple platforms (Amazon, Zendesk, Monday.com) and adapt to evolving processes.
• Eager to Grow: Someone who wants to grow into the role and increase responsibilities.
• Experience: General work experience is required.

Why Join Us?

• Impact: Help power the customer service engine behind a fast-growing medical supply brand that supports both healthcare professionals and consumers.
• Culture: Join a supportive, growth-oriented team that values accountability, adaptability, and clear communication.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
• Employment Type: Full-time

How to Apply:

Click "Im Interested" to start your application. Come and make a difference in e-commerce support!

We are an equal opportunity employer and value diversity at our company.