Customer Service Representative

Customer Service Representative

Job ID : VR75

0
JOB DESCRIPTIO

N:We are a virtual assistant company based in the United States. We are looking for a virtual assistant that can effectively handle inbound calls to answer inquiries and book appointment

s.You will be receiving phone calls from prospective customers for home services businesses such as cleaning companies, electricians, plumbers, landscapers, et

c.You must be able to represent the client as if you are working in the client’s office and are a part of their company. You will answer the phone pleasantly and with a smile and recite our client’s standard greeting. We will train you how to answer customers’ questions and how to book appointments on our client’s CRM/scheduling platform

s.While speaking with the customer you will take detailed call summary notes , which includes the customer’s contact information, reason for inquiry and any other relevant information. This information will be recorded while speaking with the custome

r.After the phone call ends, you will send your call summary notes to our client. You must have great attention to detail and make sure there are no typos or missing informatio

n.

QUALIFICAT

• IONSTechnology Requireme
• nts:Internet speed of at least 40mbps with low lat
• encyComputer - at least 6 core 12 threads, 8gb
• RAMBackup power so

urce
Working Qualificat

ions:The ideal candidate has BPO experience, is able to multitask in managing answering calls, taking detailed call summary notes and sending follow up text messages or emails to our cl

ient.You must be confident to communicate directly with our clients if necessary to confirm their directions and to receive their feedback and make adjustments to your

work.Ideally you have experience working from home but it is not necessary. We are willing to train the right candidate who is motivated, hard working and eager to add value within our com

pany.
WORKING HOURS AND COMPEN

SATION
Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two,15-minute breaks. Time Zone: Pacific Standard Time (Los An

geles).
Work Schedule & Shift As

signmentOur business operates 7 days a week, and we offer multiple shift schedules to meet client demands. Available shifts include (all time

• in PST):
  5:00 AM
• – 2:00 PM7:00 AM
• – 4:00 PM8:00 AM
• – 5:00 PM11:00 AM

– 8:00 PM
Rest Day

• /Days Off:Vary depending on c
• lient needCommon rest days include: Mon–Sun, Tue–We
• d, Thu–FriSat–Sun off is a possibility depending on the schedule required by

the client

Important:We onboard new team members proactively to ensure readiness for fluctuating client needs. As such, final shift assignments are determined after the 2-week training period, based on actual call volume and coverage requirements. While we do our best to consider preferences, flexibility is