Customer Service Representative

About the Role

We’re looking for a confident, reliable, and tech-savvy Customer Service Representative to join our team. In this role, you’ll use a variety of communication platforms to engage with leads via SMS with the goal of scheduling in-person appointments. You’ll manage multiple conversations at once, assist in tracking lead responses, update call records, and ensure that all client-facing communication is timely and effective.

This role is ideal for someone who excels at written communication, enjoys a fast-paced and structured environment, and is comfortable navigating multiple tools and systems throughout the day.

Key Responsibilities

• Communicate professionally with U.S.-based clients and team members
• Follow up with clients via SMS regarding scheduling queries
• Maintain and organize internal spreadsheets, trackers, and project docs
• Ensure consistent and professional communication with all clients
• Support the daily operations of the team

Required Skills

• Excellent spoken and written English communication skills (must be C2 fluent)
• Very comfortable communicating with U.S.-based clients and leads
• Highly reliable and detail-oriented
• Strong proficiency in Google Sheets or Microsoft Excel
• Professional, proactive, and comfortable working independently

Pay & Work Schedule

Pay: $4.50/hour (USD)

Hours: 11 pm - 7 am Philippines time (Mondays - Fridays)

Location: Fully remote - work from home

Team Culture: Supportive and fun!

About the Company

RemodelBoom is the #1 revenue-sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win-win for everyone. Join us, and you’ll be part of a fast-paced, high-energy team that values results, mentorship, and growth.