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Customer Service Representative

Talentmate

Philippines

21st November 2025

2511-20402-1

Job Description

Develop and deliver training programs for new and existing team members on product knowledge, communication skills, leadership and customer service excellence.
Assess training needs and identify areas that require additional training.
Collaborate with management or clients and other departments to stay up-to-date on product specifics,new features, and promotions.
Identify and address performance gaps through targeted training.
Create and maintain training materials such as presentations, handouts, and e-learning Modules and surveys.
Create and submit training reports to the stakeholders.
Evaluate the effectiveness of training programs and make improvements as needed.
Stay up-to-date on industry trends and best practices in product training and incorporate them into our training programs.
Proven experience as a Product Trainer or a similar role
Excellent communication, presentation, and interpersonal skills
Strong knowledge of adult learning principles and training methodologies
Ability to design and develop training programs
Ability to deliver engaging and effective training sessions to employees and customers
Strong organizational and time management skills
Bachelors degree in a related field

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Manila, National Capital Region
Company Website:	https://creathink-solutions.com/	Job Function:	Customer Service
Company Industry/ Sector:	Outsourcing And Offshoring Consulting And Telephone Call Centers

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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