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Customer Service Representative

Talentmate

Philippines

8th November 2025

2511-18757-1

Job Description

Answer inbound calls, emails, or chats related to appointments, billing, insurance, or medical services
Verify insurance coverage and benefits, and update patient records as needed
Provide accurate information regarding medical procedures, office policies, and service availability
Resolve billing issues, explain account balances, and process payments when authorized
Escalate complex issues to clinical or billing teams, following established workflows
Maintain confidentiality and compliance with HIPAA and all privacy regulations
Track and document all interactions using customer relationship management (CRM) or healthcare-specific platforms
Monitor and meet performance metrics such as average handle time and customer satisfaction scores

Qualifications

Good to excellent English communication skills REQUIRED.
At least 6 months BPO experience or College Graduate (if no BPO experience)
You must currently residing in NCR , Bulacan (Meyc, Marilao, San Jose Del Monte, Plaridel, Hagonoy, Calumpit, San Rafael, Baliwag, Bocaue, Guiguinto, Dona Remedios), Rizal (Antipolo, Taytay, Cainta, San Mateo, Rodriguez), Cavite (Bacoor, Imus, Dasmarinas), Laguna (San Pedro, Binan, Sta. Rosa, Calamba).
Equipment is provided.
Internet speed: Minimum 35 Mbps.
Must have a copy of internet bill (SOA)
Must have a VIBER NUMBER
Must have a PC or laptop for initial assessments.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Manila, National Capital Region
Company Website:	https://pdtvjobs.com/	Job Function:	Customer Service
Company Industry/ Sector:	Human Resources Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.