Customer Service Representative Phone Support

Job Title: Customer Service Representative (Phone Support)

Type: Full-time remote

Working Hours: Monday to Friday 9 AM - 5 PM PST

Salary: 800 – 1,200 USD (salary based on experience)

Location: Philippines

About The Company

The company is a full-service packaging solutions provider specializing in high-quality, sustainable packaging for industries including grocery, retail, convenience, food service, and agriculture. It offers end-to-end support — from concept and design to manufacturing, warehousing, and logistics — working closely with partners to deliver innovative and cost-effective packaging solutions that meet evolving market needs.

About The Role

We are looking for a Customer Service Representative (CSR) to manage inbound phone calls and provide administrative support to our US operations. This role is ideal for someone with excellent English communication skills, a pleasant and professional phone presence, and strong organizational abilities.

You will serve as the first point of contact for customers and partners, handling inbound calls, directing inquiries to the appropriate departments, and assisting with basic administrative tasks. The ideal candidate is proactive, reliable, and comfortable working in a fast-paced environment supporting US-based teams.

Duties And Responsibilities

• Answer and manage inbound calls daily in a professional and friendly manner
• Route calls to the appropriate team members and take accurate messages when needed
• Respond to basic customer inquiries and provide general company information
• Assist with simple administrative tasks such as data entry, updating records, and email follow-ups
• Coordinate with internal departments (logistics, operations, finance) to ensure timely communication
• Maintain call logs and documentation of customer interactions
• Support scheduling and basic coordination tasks as assigned
• Ensure high customer satisfaction through clear and professional communication
  
  

• At least 2 years of experience in customer service, virtual assistance, or call handling
• Excellent English communication skills (clear, neutral accent preferred)
• Strong phone etiquette and customer service experience
• Comfortable working US business hours
• Strong organizational and multitasking skills
• Reliable internet connection and quiet home office setup
• Experience with VoIP systems, CRM tools, or phone platforms (e.g., OpenPhone or similar) is a plus
• Ability to grow with the company and take on additional responsibilities over time