Customer Service Representative 24J25

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with top-notch service and support. Your primary responsibilities will include handling inquiries, resolving issues, and fostering strong customer relationships. You will have the opportunity to work in a fast-paced environment where your communication and problem-solving skills will make a significant impact. If you are a detail-oriented professional with a passion for customer satisfaction and enjoy finding solutions, this position is ideal for you.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying customer complaints.
• Provide accurate, valid, and complete information by using the right methods.
• Identify and assess customers’ needs to achieve satisfaction and loyalty.
• Build sustainable relationships of trust through open and interactive communication.
• Follow communication procedures, guidelines, and policies with accuracy.
• Meet personal and team sales targets as set by the department.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Assess customer accounts and provide proactive recommendations to enhance service experience.
• Participate in team meetings and provide ideas for process improvements.
• Stay updated on product knowledge, company policies, and industry trends.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices for efficient workflow management.
• Excellent communication and presentation skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Customer orientation and ability to adapt/respond to different types of characters.
• High school diploma or equivalent; additional qualifications are a plus.