Customer Service Marketing Specialist - 56214347408

Customer Service & Marketing Operations Specialist

Location: Remote (Philippines or LATAM)

Start Date: Late February

Reports to: Customer Service Manager

The Mission: Support, Engage, and Optimize

We are looking for more than a traditional support agent. This role combines customer service with light marketing and operational responsibilities.

You will spend a large portion of your time delivering a high-quality customer experience, while also supporting the marketing team with CRM management, email campaigns, and basic landing page updates. This is an ideal opportunity for a strong customer service professional who wants to grow into e-commerce operations or marketing.

Key Responsibilities

Customer Support Excellence

• Manage inbound inquiries via email, chat, and phone
• Resolve customer issues and process orders
• Turn challenging situations into positive customer experiences
  
  

• Maintain and update customer records
• Ensure tags, segments, and profiles are accurate
• Support targeted marketing initiatives through clean data
  
  

• Assist with drafting and scheduling customer emails
• Verify links, formatting, and overall accuracy before sending
• Ensure communications align with brand tone and standards
  
  

• Help create and edit simple landing pages for promotions or launches
• Make basic updates within website or e-commerce platforms
  
  

• Work with Marketing and Sales teams to identify customer pain points
• Suggest improvements to messaging, processes, or site experience
  
  

• 2-4 years in customer service, administrative, or support roles
• E-commerce experience preferred
  
  

• Familiarity with marketing platforms such as Klaviyo, Mailchimp, or HubSpot
• Basic understanding of CRM structure and segmentation
  
  

• Comfortable navigating website backends (e.g., Shopify, WordPress)
• Able to make simple updates without developer support
  
  

• Near-native English, both written and spoken
• Professional, friendly, and brand-appropriate tone
  
  

• Proactive and solutions-oriented
• Comfortable working independently in a remote environment
• Interested in expanding into marketing or operations
  
  

• Clear path into marketing and e-commerce operations
• Supportive manager focused on training and development
• Stable, long-term remote opportunity