Customer Service And Operations Coordinator

Job Overview

We are seeking a highly organized and detail-oriented Customer Service & Operations Coordinator with solid experience in freight forwarding and logistics operations. The ideal candidate will have hands-on experience using Magaya software and possess a strong understanding of end-to-end shipment handling—from booking to final delivery.

This role requires someone proactive, analytical, and excellent at communication to ensure smooth coordination between shippers, consignees, agents, and internal teams.

Job Highlights

• Paid Hours per Week: 40
• Schedule: Monday - Friday, 9am - 6pm with 1 hour unpaid break | Central Standard Time
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Key Responsibilities:

• Review shipment instructions and quotes upon receipt, requesting any missing information as needed.
• Create and manage shipper, consignee, and vendor profiles in the system.
• Collect payments for PIA or COD customers.
• Schedule and coordinate daily pickups with multiple vendors.
• Review shipment documentation and confirm that cargo details match invoices or packing lists.
• Request commercial support quotes upon receiving pre-alerts from WCA/Agents.
• Review consignment instructions for WCA service shipments.
• Request Electronic Export Declaration (EED) authorization from customers and shippers.
• File AES for shipments exceeding USD 2,500 in value.
• Request and manage bookings as required.
• Prepare and send loading plans with booking details to warehouses.
• Review WHR and identify cargo when needed.
• Send OHR to customers as requested per account requirements.
• Generate shipment documentation (AWB, MBL, HBL, Delivery Orders, Pickup Orders, Pre-alerts, AN).
• Send pre-alerts to airlines, ocean carriers, brokers, and customers through CW1.
• Track shipments and proactively update customers on delays or status changes.
• Open and manage consolidation shipments.
• Update shipment milestones and attach all relevant documents in eDocs.
• Coordinate with drayage vendors to confirm charges (e.g., chassis, demurrage).
• Request and verify vendor invoices to avoid discrepancies.
• Invoice shipments or prepare cost sheets for billing.
• Attach POD to CW1 and respond promptly to all emails.
• Investigate and resolve discrepancies or disputes with vendors.
• Handle Hacienda transmissions for domestic shipments.
• Follow up with customers on storage charges and notify supervisors of volume or cargo irregularities.
• Report and document any damaged or short cargo to the claims department and sales team.
• Review carrier BOLs after delivery or pickup for shortages or damage.
• Maintain and manage multiple “on-hand” reports accurately.
• Report and escalate operational irregularities to the Supervisor immediately.

Requirements

• Minimum 1 year of freight forwarding or logistics experience (required).
• Experience using Magaya software (mandatory) — familiarity with CW1, Qwyk, or Simpliship is a strong plus.
• At least 1 year of direct customer service experience in logistics or related fields.
• Strong understanding of shipping documentation and export compliance (AES, EED).
• Excellent written and verbal communication skills in English.
• High attention to detail, organization, and ability to manage multiple shipments simultaneously.
• Proficient in Microsoft Office and standard business communication tools.

Preferred Qualifications:

• Prior experience working with WCA agents or international freight operations.
• Knowledge of ocean, air, and domestic transport procedures.
• Familiarity with drayage operations, warehousing, and billing reconciliation.
• Ability to work independently and manage priorities in a fast-paced environment.

Independent Contractor Perks

• HMO coverage (available in eligible locations)
• Permanent work-from-home setup
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

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