Customer Service And Executive Assistant

Job Overview

You’ll be the key support person who keeps customer relationships strong while helping leadership focus on scaling the business. This hybrid role puts you at the center of customer interactions and executive operations, giving you direct exposure to how a successful manufacturing e-commerce business runs. You’ll work closely with the co-founders, learn their systems, and grow alongside a company that’s actively expanding. Perfect for someone who wants variety, ownership, and the chance to make a real impact.

Job Highlights

Schedule: 40 hours per week | Monday to Friday, 9 AM–5 PM EST

Work Arrangement: Work from home

Contract: Independent Contractor

Responsibilities

• Handle customer service inquiries via email, phone, and support tickets through Gorgias
• Manage executive assistant duties including administrative tasks and email management
• Support sales processes by responding to inquiries and assisting with lead management
• Learn and adapt to new systems and processes as the business evolves
• Maintain professional communication standards across all customer touchpoints
• Work with e-commerce platforms, particularly Shopify, to support operations
• Collaborate directly with leadership team to streamline business operations
• Help shape processes and procedures as the company scales

Responsibilities:

• 1-2 years of experience in customer service and/or executive assistant roles
• Excellent English communication skills (both written and verbal)
• Strong learning ability and motivation to grow with the company
• Professional work ethic and attention to detail
• Ability to work independently and take initiative
• Bonus if you have sales experience or interest in developing sales skills
• It helps if you have experience with Shopify and Gorgias ticketing systems

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.