Customer Sales Representative

Description

Job Title: Customer Sales Representativ

e
Position Type: Full-Time – Remo

te
Working Hours: US Hours -

CST
About Pa

vago
Pavago is hiring for one of its clients in the home services industry. This role requires a strong sales background, excellent English communication skills, and prior experience working within a US-based home service market. As a Customer Sales Representative, you will be responsible for converting inbound customer calls into scheduled service jobs while promoting membership offerings, ensuring each customer receives a professional and efficient experi

ence.
Responsibi

• lities
  Manage both inbound calls and outbound follow-ups to maintain customer enga
• gement.Book services and schedule appointments using ServiceTitan with immediate profi
• ciency.Attend daily morning huddles via Zoom at 8:45 AM to discuss team metrics and updates, prepared with essential board n
• umbers.Respond promptly to calls and messages through platforms such as Slack, Teams, or Zoom, ensuring full availability during work
• hours.Handle customer inquiries and escalations effectively, collaborating with management as nec
• essary.Maintain strictly defined CSR duties, focusing solely on call handling, booking appointments, and escalating issues rather than dispa
• tching.Document interactions accurately and maintain organized records within Servic

eTitan.
Key Requ

• irements
  ServiceTitan Experience: Must have prior hands-on experience using ServiceTitan and be able to book calls from day one—this is a non-negotiable req
• uirement.High-Energy Personality: A bubbly, personable demeanor that matches our upbeat brand tone in every interaction with c
• ustomers.Availability & Responsiveness: Availability during the entire shift, except for lunch/breaks, with immediate responsiveness to all commun
• ications.Daily Morning Huddles: Commitment to attending daily team meetings and contributing to discussions with prepa

red data.
Nic

• e-to-Haves
  Experience using Dialpad, a VOIP system that integrates with Se
• rviceTitan.Ability to learn new tools quickly, reducing the dependency on internal training
• resources.Familiarity with outbound calling and a comfort level with calling lists for follow-ups on
• slow days.Background or experience within the trades/home servi
• ces sector.Strong note-taking and documentation skills to maintain the cleanliness of ServiceTitan records and assist with escalation

processes.
What Does a Typical D

ay Look Like
Your day will involve answering inbound calls, converting them into scheduled service jobs, and promoting membership offerings. You will enter all customer information into the CRM, coordinate scheduling based on availability, and consistently work toward meeting booking targets, membership goals, and call-time requirements. Throughout the day, you will communicate clearly and professionally to ensure customers receive a smooth and positive experience from the moment th

ey reach out.
Key Metric

• s for Success
  Da
• ily jobs bookedMembership
• enrollment rateDaily call time (1
• 80–210 minutes)Accuracy
• of CRM recordsCustomer satisfaction and commun

ication quality
I

• nterview Process
  Initial Scre
• ening with PavagoSkills and Communi
• cation Assessmen
• tClient InterviewOffer