Customer Outreach Specialist

The Customer Outreach Specialist is a vital, results-driven role focused on generating and qualifying new leads for Point-of-Sale and Retail Automation solutions. This specialist acts as the initial point of contact, using a knowledgeable, persuasive, and energetic approach to promote technology solutions to target industries.

The core responsibility is outbound lead generation primarily through phone and email by researching new prospects, re-engaging past leads, and conducting discovery calls to introduce products and communicate value. Success is measured by consistently meeting or exceeding daily and weekly call quotas and conversion targets, and delivering qualified leads directly to the Sales team for final follow-up and conversion. The specialist must maintain meticulous records in the CRM system and collaborate actively with sales and marketing to refine outreach strategies.

Job Highlights

Hourly Rate: The equivalent of $5.00 USD per hour in the applicant’s local currency

Number of Paid Hours Per Week: 40 hours a week

Schedule: Monday - Friday 8:00 am - 5:00 pm EST

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Research and identify new leads through industry directories, social media, and event lists.
• Re-engage past leads through phone and email to identify renewed interest or opportunity.
• Conduct outbound calls to introduce and promote products and services.
• Maintain accurate records of calls, leads, and customer interactions in the CRM system.
• Collaborate with Sales and Marketing teams to refine outreach messaging and strategies.
• Pass qualified leads to the Sales team for follow-up and conversion.
• Meet or exceed daily and weekly call quotas and conversion targets.
• Stay informed on product features, pricing, and industry trends to communicate value effectively.
• Participate in team meetings and contribute ideas to improve outreach campaigns.

Requirements

Proven experience in telemarketing, sales, or customer service (preferably in technology or software).

Excellent verbal communication and interpersonal skills.

Demonstrated ability to communicate in a warm, positive, and professional manner.

Strong persuasion and negotiation abilities.

Comfortable using CRM systems and Microsoft Office tools.

Ability to work independently and collaboratively in a fast-paced environment.

High level of organization and attention to detail.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.