Customer Operations Coordinator

Job Role Summary/Overview

You’ll become the operational backbone of a thriving home services business, taking complete ownership of customer communications and administrative systems. This role offers the perfect blend of technology integration and human touch – you’ll work alongside an AI phone system while managing the entire customer journey from inquiry to completion. The owner values independence and proactive thinking, giving you the freedom to make improvements and recommendations rather than micromanaging every decision. With dedicated training resources and clear systems in place, you’ll have everything needed to excel from day one.

Job Highlights

• Hourly Rate: USD 5, the equivalent in your local currency
• Paid Hours per Week: 40 hours
• Schedule: Monday to Friday, Full-time | Atlanta (Eastern Time zone)
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Own all customer communications as the primary point of contact for inquiries and service coordination
• Master GoHighLevel CRM system for lead management, follow-ups, and customer database maintenance
• Handle Housecall Pro platform for scheduling appointments, managing invoices, and tracking service completion
• Answer incoming calls during business hours and provide an exceptional customer service experience
• Review and follow up on after-hours inquiries captured by the AI phone system each morning
• Manage the owner’s calendar, scheduling field appointments and administrative priorities
• Proactively identify process improvements and system optimizations to enhance efficiency
• Coordinate seamlessly between AI technology and human touchpoints for optimal customer experience
• Attend weekly GoHighLevel training sessions to continuously expand platform expertise
• Support multiple service lines including pressure washing, line striping, seal coating, and seasonal offerings

Requirements

• Mid-level administrative or virtual assistant experience with CRM and scheduling platforms
• Strong phone communication skills and customer service orientation
• Self-directed learning ability with minimal supervision requirements
• Proactive mindset focused on making recommendations rather than seeking constant guidance
• Comfort working with technology platforms and AI-integrated systems
• Eastern Time zone availability for business hours coverage
• Bonus if you have experience with GoHighLevel or similar CRM platforms
• It helps if you have previous home services or field service industry exposure
• Bonus if you’re familiar with Housecall Pro or similar scheduling/invoicing tools

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

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