Customer Operations Analyst Associate - 49616258576

Looking For Filipinos Who Are Philippines-based Candidates

Position : Customer Operations Analyst / Associate

Working Schedule : 8a-5p EST

Salary Range :$1200-$1500 (the final salary will be determined by the candidates level of experience and at the discretion of the client)

Role Summary

We are seeking a highly motivated, detail-oriented, and exceptionally organized individual to join our Customer Operations team as an Analyst/Associate. This critical role serves as the frontline communication point for our most important customers, requiring a sharp eye for detail, superior written communication skills, and robust analytical capabilities. The ideal candidate thrives in a fast-paced environment, loves mastering complex details, and is driven by clarity and accuracy.

Key Responsibilities

• Premium Customer Communication: Own the end-to-end communication with key customers via email, ensuring timely, professional, and clear responses. This involves reading, understanding, and accurately responding to customer inquiries and issues.
• Escalation Management: Act as the primary filter for customer issues, determining which inquiries can be resolved directly and which require immediate escalation to internal teams (e.g., engineering, sales, management).
• Detailed Reporting & Analysis: Prepare, maintain, and distribute comprehensive weekly reports using Microsoft Excel. This includes:
• Advanced Data Manipulation: Utilizing pivot tables and complex formulas to aggregate customer data and extract meaningful insights.
• Professional Formatting: Ensuring all reports are presented with excellent formatting, clarity, and visual organization.
• Process Improvement: Identify recurring customer issues and trends from email analysis, proposing solutions to improve overall customer experience and operational efficiency.
• Documentation & Knowledge Sharing: Meticulously document customer interactions, resolutions, and new findings to contribute to the teams knowledge base.
  

• 2+ years of experience in the same or related field
• Exceptional Written & Verbal Communication: Demonstrated ability to write clear, concise, and professional English, especially in email correspondence. A strong command of grammar and tone is essential.
• Organizational Mastery: Highly organized with a proven ability to manage a high volume of emails and prioritize tasks effectively under tight deadlines.
• Analytical Proficiency (Excel):
• Expert knowledge of Microsoft Excel, including advanced proficiency in creating and manipulating Pivot Tables.
• Strong understanding of data formatting, charting, and presentation best practices within Excel.
• Detail-Oriented: A genuine love for details and a relentless pursuit of accuracy. You are the type of person who LOVES checking your work and ensuring perfection.
• Proactive Learner: Possesses a curious mindset and the ability to ask pointed, clarifying questions to fully understand customer issues and internal processes.
• Experience: Previous experience in a customer-facing role, operations, or an analytical/reporting function is a plus.