Customer Advocacy And Engagement Manager - Philippines

This job is with Cornerstone OnDemand, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Customer Marketing Manager supports customer advocacy, engagement, and expansion marketing activity across APJ.

The role is responsible for the execution and coordination of installed-base customer marketing programs, including advocacy, community, and engagement initiatives, in support of expansion objectives.

In This Role You Will

• Execute customer advocacy, engagement, and expansion marketing programs across APJ
• Coordinate timelines, deliverables, and inputs across Marketing, Sales, and Customer Success
• Support campaign setup and execution in marketing and CRM systems in partnership with Marketing Operations
• Manage customer reference requests, including identification, approvals, scheduling, and tracking
• Coordinate development and delivery of advocacy assets with Content and Creative teams
• Support Champion programs, customer recognition activity, and Go-Live milestones
• Support planning and delivery of APJ User Groups and virtual community programs
• Manage swag, gifting, and basic vendor coordination for customer programs
• Maintain seller-facing expansion assets to ensure accuracy and availability
• Prepare reporting across advocacy, engagement, community, and expansion activity
• Maintain accurate data and disciplined use of marketing and project management tools
  
  

• Customer marketing programs are delivered on time and executed accurately
• Reference requests and program activity are coordinated effectively
• Advocacy, community, and engagement activity is tracked and reported accurately
• Expansion support materials are maintained and available for internal teams
• Approved tools and processes are used consistently
  
  

• +3 years experience in B2B marketing execution or operations
• Strong organisational skills and attention to detail
• Experience using marketing and CRM tools (e.g. Marketo, Salesforce, Asana)
• Clear written communication and stakeholder coordination skills
• Experience supporting regional or multi-market teams preferred