Customer Advisor 22O25

The Customer Advisor 22O25 is an essential position in our company dedicated to delivering exceptional customer service and support. This role involves interacting with clients to understand their needs, providing accurate information regarding our products and services, and ensuring customer satisfaction. Customer Advisors act as the bridge between the company and its clients, striving to resolve inquiries and issues with efficiency and effectiveness. The position requires excellent communication skills, a strong understanding of the company's offerings, and the ability to handle a variety of customer concerns. This role is crucial in maintaining the company's reputation for excellence in customer service and support.

Responsibilities

• Engage with customers via phone, email, or live chat to address inquiries.
• Provide detailed product information to customers as needed to assist decision-making.
• Maintain a positive and empathetic attitude towards customers at all times.
• Collaborate with team members to improve customer service processes and procedures.
• Utilize company CRM systems to record and track all customer interactions efficiently.
• Analyze customer feedback to identify potential areas for product or service improvement.
• Assist in resolving any emerging problems that customers might face with accuracy and efficiency.
• Exceed customer expectations and work toward achieving personal and team customer service metrics.
• Follow communication procedures, guidelines, and policies to provide consistent service.
• Generate sales leads through understanding customer needs and promoting company offerings.
• Continuously update skills and knowledge by attending training sessions as necessary.
• Escalate unresolved issues to the appropriate internal teams as required for resolution.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience as a customer service advisor or customer service role.
• Excellent verbal and written communication skills to interact effectively with clients.
• Ability to stay calm and manage stress while handling challenging customer interactions.
• Strong computer literacy with competency in using CRM software and systems.
• Exceptional problem-solving skills with the ability to think critically and efficiently.
• Flexible availability to work various shifts, including weekends and holidays if necessary.