CRM Specialist 24N25

As a CRM Specialist at 24N25, you will play a key role in shaping our customer relationship management strategies and systems. You will work to optimize the use of CRM software to enhance customer interactions, loyalty, and overall client satisfaction. Your analytical skills will be put to the test as you analyze customer data and feedback to improve customer experiences and the efficiency of our marketing initiatives. You'll be collaborating with various departments to provide insights that will drive business growth and ensure seamless communication between the company and its clientele. If you are a tech-savvy professional with a passion for process optimization and customer engagement, this role offers a rewarding career path with the opportunity to make a significant impact.

Responsibilities

• Develop and implement CRM strategies to enhance customer interaction and retention.
• Analyze customer data and trends to optimize customer communications and engagement.
• Collaborate with marketing teams to tailor campaigns based on CRM insights.
• Monitor CRM systems to ensure functionality aligns with company goals and client needs.
• Train and support staff on CRM software functionalities and updates.
• Create and manage CRM reports to track performance metrics and business objectives.
• Identify and troubleshoot issues within the CRM system to maintain smooth operations.
• Work with IT teams to enhance CRM system capabilities as per business needs.
• Conduct regular audits of CRM data to ensure accuracy and consistency.
• Gather customer feedback to improve CRM system features and customer strategies.
• Coordinate with sales and customer service teams to ensure effective use of CRM tools.
• Stay updated on industry trends to incorporate new CRM technologies and methodologies.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Proven experience working with CRM software and customer relationship strategies.
• Strong analytical skills with an ability to interpret complex data sets.
• Excellent communication skills to collaborate effectively across departments.
• Tech-savvy with the ability to troubleshoot CRM software issues efficiently.
• Detail-oriented with a strong focus on process improvement and accuracy.
• Ability to adapt to new CRM technologies and integrate them into the existing systems.