Credentialing Admin Assistant

Job Highlights:

Contract type: Independent Contractor

Night Shift Schedule: Monday to Thursday - 8:45am to 5:00pm New York Time (9:45pm - 5:00am Manila Time)

Friday - 8:45am to 3:45pm New York Time (9:45pm - 3:45am Manila Time)

Job Role:

The Team Leader Assistant is a vital support role within the Provider Enrollment Team, working directly under the Provider Enrollment Team Leader. This position ensures the day-to-day administrative, technical, and operational needs of the department are met efficiently. The TLA assists with managing projects, monitoring performance metrics, and executing special initiatives that support both account coordinators and credentialing team members. This role requires strong organizational, technical, and communication skills and the ability to work proactively in a fast-paced environment.

Job Responsibilities:

• Provide administrative and operational support to the Provider Enrollment Team Leader.
• Track completion of team KPIs and assist in compiling reports and scorecards using Smartsheet and other systems.
• Maintain department calendars, follow-up tasks, meeting schedules, and documentation repositories.
• Support team-wide communication by preparing agendas, notes, and action items for meetings.
• Assist in implementing special projects or departmental initiatives, as requested.
• Support the creation and maintenance of training materials, SOPs, and internal reference documents, as requested.
• Help monitor completion of refresher training and cross-departmental initiatives.
• Update and maintain Smartsheet dashboards and tracking sheets.
• Ensure accuracy and consistency of provider enrollment records, documents, and submissions.
• Create templated reports and maintain credentialing or enrollment trackers to support strategic planning.
• Assist with follow-ups and gathering of information for escalated client or payor issues.
• Draft routine communication for internal and external updates, summaries, or alerts under direction reviews.

Job Requirements:

• At least 2 years of college education
• At least 2 years experience in a administrative role
• Experience with Smartsheet, Outlook, and other cloud-based project management or tracking tools preferred
• US Healthcare experience a plus but not required
• Must have backup power supply (extra laptop/power bank/generator/UPS/reside near a coworking space)

Measures of Success (KPIs)

• 100% of reports and trackers are updated accurately and on time.
• Internal tasks and follow-ups completed within 2 business days.
• 100% of assigned project-related tasks are completed by agreed-upon deadlines.
• Support tasks for audits, documentation, and compliance are completed with 98% accuracy.
• Positive feedback from Team Leader and at least one successful process or project improvement implemented quarterly.

Knowledge/skills/abilities:

• Strong organizational skills with attention to detail.
• Ability to multitask and manage shifting priorities.
• Excellent verbal and written communication.
• Proactive problem-solving and initiative-taking attitude.
• Technical proficiency in Microsoft Office, Smartsheet, and Google Suite.

Core Values:

We hire, fire and promote based on these core values + job-specific performance:

1. Respectful of our unique cultural environment

2. Absolute Confidentiality

3. Embracing Teamwork

4. Loyal Behavior & Positive Attitude

5. Accountability

6. Proactiveness

7. Thoroughness

8. Focused on results

9. Inspired to learn & grow constantly

Devoted to providing top-tier services to our clients through the "Unique Service Oriented Philosophies"

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Steady freelance job
• Profit sharing incentive
• Paid time off
• Holiday pay
• Annual Performance and Raise Evaluation
• Quarterly Perfect Attendance Incentive
• HMO
• BruntWork Loan Assistance

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.