Client Success Technical Virtual Assistant

Description

About AI Acquisition

An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.

We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator, AI Accelerator or AI Agency Launchpad, we provide the systems, training, and support to help our members achieve rapid success.

Hear From Our Founder

• Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here
  
  

Why Join AI Acquisition?

• Be part of a company managing 4M+ cold emails monthly for 700+ B2B clients.
• Gain hands-on experience with cutting-edge outbound systems and infrastructure.
• Work remotely in a high-growth, fast-paced environment with a global team.
• Build valuable skills in cold outreach, campaign optimization, and deliverability.
• Contribute directly to client success by reviving campaigns and improving performance.
  
  

This isn’t just a job, it’s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth.

The Role

The Client Success Virtual Assistant (Technical Support) is responsible for supporting client-facing delivery across Customer Success through a combination of operational execution and light technical troubleshooting.

This role goes beyond communication support and includes assisting clients during Office Hours, supporting implementation of deliverables using internal SOPs, and helping resolve basic technical issues related to workflows, automations, and proprietary tools.

The VA will work closely with Customer Success leadership and internal technical teams to ensure client deliverables are executed accurately, inquiries are addressed promptly, and technical blockers are escalated when required.This is a full-time, remote position (40-50 hours/week) where you’ll work closely with internal teams, consultants and clients. You’ll receive full training, clear tools, and dedicated support from our Team Leads.

It’s a great fit for someone who thrives on structure, enjoys managing processes, and loves keeping things running like clockwork.

Requirements

Key Responsibilities:

• Support execution of client deliverables in line with internal SOPs and implementation guidelines
• Join client-facing Office Hours and assist with technical queries or troubleshooting
• Provide first-line support for workflow, automation, or system-related issues
• Identify bugs, technical blockers, or misconfigurations and escalate when needed
• Assist clients with navigating internal platforms, tools, or automation setups
• Manage and follow up on technical action items discussed during client sessions
• Document recurring issues or resolutions for internal knowledge sharing
• Maintain organization of implementation tasks, reminders, and system updates
• Support Customer Success projects and administrative tasks as required
• Execute repetitive operational or delivery tasks as part of client support workflows
  
  

Ideal Candidate Profile

• Prior experience as a Deliverables VA, Tech VA, or Operations VA
• Comfortable working in client-facing environments (Office Hours / Live Support)
• Basic understanding of automation tools (e.g., Zapier, Make, n8n) is preferred
• Familiarity with workflows, triggers/actions, or system integrations
• Able to identify technical issues and support workarounds when needed
• Patient and solution-oriented when handling client concerns
• Able to follow structured SOPs and implement repeatable processes
• Good spoken English (not necessarily native-level) for client interaction
• Comfortable performing operational or repetitive tasks alongside technical support
  
  

Nice To Have

• Experience supporting software implementation or onboarding
• Exposure to automation platforms or workflow builders
• Light design or content tooling familiarity
• Experience working with startups, agencies, or SaaS environments
  
  

Benefits

What’s In It for You

Training Provided

You’ll receive full support to succeed in your role, including:

• Onboarding process training and task checklists
• Hands-on guidance using Asana and Slack
• Ongoing mentorship and process support from Team Leads
  
  

Remote Flexibility: Work from anywhere with a stable internet connection.

Skill Growth: Gain valuable experience in onboarding operations, project coordination, and client success.

Supportive Team: Join a team that values collaboration, communication, and your professional growth.

Real Impact: Your organization and follow-through directly improve the client experience and business operations.

Ready to Grow With Us?

This isn’t just an admin role - it’s a key part of our mission to deliver excellent client experiences from Day 1.

If you’re organized, proactive, and ready to help new clients start strong, we’d love to hear from you.

Apply now by submitting your CV and a short note about why you’re a great fit. We’re excited to welcome the right person to our team!

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