Client Services And Graphics Assistant

Job Role Summary/Overview

We are seeking a highly motivated and detail-oriented Full-Time Virtual Client Services & Graphics Assistant to become an integral part of our team. This role is crucial for streamlining our operations, enhancing client communication, and ensuring the timely and accurate delivery of floor plan amendments and uploads.

Job Highlights

• Monthly Rate: Approximately PHP 54,000
• Paid Hours per Week: 40
• Schedule: Flexible working hours to align with Melbourne business operations.
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Client Communication & Support

• Action incoming client emails (acknowledge/initial response) immediately or within 15 minutes daily.
• Manage incoming phone calls, answer basic queries, and direct complex calls to appropriate team members daily.
• Process new booking requests and confirm appointments via email/phone within 1 business day.
• Provide regular job updates to real estate agents and vendors via email/phone as required.
• Maintain a polite and professional tone in all client interactions, upholding our companys respectful industry standards.

Floor Plan Management & Graphics

• Receive and review floor plan amendment requests daily.
• Perform floor plan modifications, relabeling, and minor drafting updates using graphics software (e.g., Adobe Illustrator or similar) daily.
• Ensure all client amendment criteria are addressed completely and accurately in the first submission daily.
• Verify all uploaded floor plan files and documents are the correct, latest versions daily, preventing reprints or client confusion.
• Upload final floor plans to the designated web platforms for print and client access daily.
• Close out completed amendment tasks and update project statuses in our internal system daily.

General Administration & Operations

• Organize and maintain digital client files and project documents daily, ensuring easy accessibility and version control.
• Coordinate with internal team members regarding floor plan progress or client queries as needed.
• Assist with other general administrative tasks as designated weekly (e.g., data entry, report generation).

Requirements

• Proven experience with graphics software, specifically Adobe Illustrator or similar tools, for precise drafting and amendments.
• Ability to manage multiple tasks and prioritize effectively to meet strict deadlines (e.g., 15-minute email response, 12-hour amendment completion).
• Familiarity with architectural concepts or the ability to quickly grasp industry-specific terminology and requirements is highly valued.
• Experience with client communication platforms (email, phone systems) and digital file management.

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Reminder:

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, prescreening assessment, and technical check of your computer/device.

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