Client Services And Graphics Assistant D4F

Schedule: 40 hours per week, with flexible working hours to align with Melbourne business operations.

We are seeking a highly motivated and detail-oriented Full-Time Virtual Client Services & Graphics Assistant to become an integral part of our team. This role is crucial for streamlining our operations, enhancing client communication, and ensuring the timely and accurate delivery of floor plan amendments and uploads. The ideal candidate will take ownership of administrative tasks, client inquiries, and graphics-related amendments, directly contributing to alleviating our internal teams workload and enabling our owner to focus on business development.

Key Responsibilities:

Client Communication & Support

• Action incoming client emails (acknowledge/initial response) immediately or within 15 minutes daily.
• Manage incoming phone calls, answer basic queries, and direct complex calls to appropriate team members daily.
• Process new booking requests and confirm appointments via email/phone within 1 business day.
• Provide regular job updates to real estate agents and vendors via email/phone as required.
• Maintain a polite and professional tone in all client interactions, upholding our companys respectful industry standards.

Floor Plan Management & Graphics

• Receive and review floor plan amendment requests daily.
• Perform floor plan modifications, relabeling, and minor drafting updates using graphics software (e.g., Adobe Illustrator or similar) daily.
• Ensure all client amendment criteria are addressed completely and accurately in the first submission daily.
• Verify all uploaded floor plan files and documents are the correct, latest versions daily, preventing reprints or client confusion.
• Upload final floor plans to the designated web platforms for print and client access daily.
• Close out completed amendment tasks and update project statuses in our internal system daily.

General Administration & Operations

• Organize and maintain digital client files and project documents daily, ensuring easy accessibility and version control.
• Coordinate with internal team members regarding floor plan progress or client queries as needed.
• Assist with other general administrative tasks as designated weekly (e.g., data entry, report generation).

Requirements

• Proven experience with graphics software, specifically Adobe Illustrator or similar tools, for precise drafting and amendments.
• Strong written and verbal communication skills with a professional and respectful manner for client interactions.
• Exceptional attention to detail and a commitment to high accuracy in all tasks, especially floor plan amendments and file management.
• Ability to manage multiple tasks and prioritize effectively to meet strict deadlines (e.g., 15-minute email response, 12-hour amendment completion).
• Proactive problem-solver with a strong work ethic and a desire to contribute to team efficiency.
• Familiarity with architectural concepts or the ability to quickly grasp industry-specific terminology and requirements is highly valued.
• Experience with client communication platforms (email, phone systems) and digital file management.

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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