Client Experience Support - Billing

Client Experience Support – Billing Team Member

Doneverse | Full-Time | Remote | PST Timezone Preferred

Help clients stay on top of their accounts, payments, and billing.

Doneverse is looking for a Client Experience Support – Billing Team Member to join our Client Experience Team. In this role, you’ll be a key point of contact for Founders, helping them navigate billing, payments, invoices, account balances, and payment-related concerns.
We’re looking for someone who is detail-oriented, financially accurate, customer-focused, and confident handling sensitive billing conversations.

What You’ll Do

• Respond to billing and account inquiries through live chat, email, and phone
• Process payments and manage invoices, account updates, billing records, and related administrative tasks
• Monitor outstanding balances and follow up on overdue payments
• Assist with payment plans, credits, refunds, billing adjustments, and account reactivations
• Investigate billing discrepancies and payment concerns, resolving issues or escalating them when needed
• Keep clients informed throughout the resolution process
• Identify recurring billing issues and payment risks before they become bigger problems
• Work with internal teams to improve billing processes and reduce recurring issues
• Maintain accurate, confidential client and financial records while following established processes and SLAs

What We’re Looking For

• 1–2 years of experience in billing, accounts receivable, accounts administration, customer support, or a related role
• Hands-on experience with invoices, payments, outstanding balances, refunds, credits, or account adjustments
• Experience using CRM, billing, payment processing, or ticketing systems
• Strong numerical and analytical skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Confidence discussing payment requirements, outstanding balances, and billing concerns with clients
• Strong problem-solving and discrepancy-investigation skills
• Highly organized and able to manage multiple priorities and deadlines
• Comfortable working independently in a remote environment
• Strong technical aptitude and ability to quickly learn new systems and platforms
• High level of integrity and discretion when handling financial and client information

You’ll Thrive in This Role If You

• Naturally spot errors and inconsistencies before they become problems
• Can handle difficult billing conversations with professionalism and empathy
• Enjoy solving problems rather than simply passing them along
• Are comfortable working with numbers, systems, and detailed account information
• Take ownership of client concerns from inquiry through resolution
• Balance accuracy, speed, and excellent client service

Tools & Systems

Experience with CRM and billing platforms, payment systems, ticketing/inbox management tools, Slack, Zoom, and Google Workspace is highly valuable.
Important Details

Ready to make a real impact?

If you’re someone who combines financial accuracy, strong client communication, and a proactive problem-solving mindset, we’d love to hear from you.

Apply now and join Doneverse’s Client Experience Team.