Client Delivery Operations Assistant Property - Remote UK Afternoons

Client Delivery Operations Assistant (Property) - Remote (UK afternoons)

We’re Total Property Group - calm operators delivering world-class property deals, minus the chaos.

Tired of “VA roles” that are really just vague inbox firefighting with no structure, no standards, and no support? Same. We built TPG to be the opposite.

If you’re stuck in a role where everything is urgent, nothing is clear, and you’re blamed for the mess, you’ll like it here. We run clean systems, set clear priorities, and trust good people to own outcomes.

We’re a fast-paced UK property investment company helping hands-off investors buy boring, predictable Liverpool buy-to-lets - fully hands-free.

This isn’t a generic VA role. It’s hands-on operations, delivery admin, confident chasing, and set routines.

About Us

We’ve helped investors secure over £10m in Liverpool buy-to-let deals and built a 5-star client reputation through calm, consistent delivery.

We were Highly Commended - Property Investment Company of the Year 2024 and 2025 (two years running).

We’re high standards and calm by design. No drama. Just delivery.

What You’ll Actually Do

You’ll support our Operations & Executive Assistant and keep deals moving day-to-day, while running key finance admin routines that protect rent, cashflow, and clean records.

Client delivery admin

You’ll:

🔧 Run Day 0 onboarding (WhatsApp group, onboarding messages, folders, Podio setup)

🔧 Keep live deals moving in Podio (tasks, statuses, dates, docs, next actions)

🔧 Chase solicitors, agents, brokers, letting agents, and suppliers - and log outcomes

🔧 Handle insurance and survey admin (quotes, reminders, tracking)

🔧 Upload and organise key documents and safety certificates

🔧 Manage viewing media (upload, name correctly, send Key Pickup + Mid-Project updates using templates)

🔧 Support lettings handover admin (listing link, tracking to tenant, compliance admin)

🔧 Turn delivery-critical emails into clear Podio tasks

🔧 Spot gaps and suggest improvements (we love operators)

Finance admin routines (fixed blocks)

You’ll:

🔧 Mon + Thu: lettings tally check and update (verify rent, flag exceptions same day)

🔧 Tues + Fri: check and load supplier invoices for payment

🔧 Fri: Stripe + bank payment checks and Podio updates

🔧 1st-3rd working day: month-end close tasks (including requesting 2FA early where needed)

🔧 Hubdoc receipts/invoices, MileIQ reporting, bookkeeping support

Hours, Schedule, and Location

📍 Remote (any country)

⏰ 20-25 hours per week, Monday to Friday

🇬🇧 Must cover UK afternoons: typically 12:00-17:00 (UK time). Exact hours agreed during onboarding.

📚 Training: for the first 2-4 weeks, you may need to start earlier on some days to attend training sessions.

🚀 Start date: ASAP

🌐 Website: search “Total Property Group Liverpool UK”

What You’ll Need to Succeed

✅ Experience: 1+ year in operations/admin or client delivery (remote), with confident chasing and CRM/task tool use

✅ Ops/admin experience where accuracy and follow-through matter

✅ Confident chasing third parties, calm and professional

✅ Strong written & spoken English

✅ High attention to detail (files, dates, templates, CRM hygiene)

✅ Comfortable following SOPs and spotting issues early

✅ CRM/task tool experience (Podio is a big plus)

✅ Reliable internet and a distraction-free home setup

✅ Tools you’ll use: Podio, Google Drive/Sheets, WhatsApp Web, Stripe, Hubdoc, MileIQ.

Bonus points for UK property admin exposure, invoicing, receipts, or basic finance routines.

How You Think Matters More Than Your CV

You’ll thrive here if you:

✔ Take ownership - you don’t need chasing

✔ Follow-through - you close loops and log outcomes

✔ Stay organised - SOPs, checklists, clean updates

✔ Sweat the details - accuracy matters here

✔ Communicate calmly - clear, professional messages

The Details

Title: Client Delivery Operations Assistant (Property)

Remote Position

Hours: 20-25 hours/week (Mon-Fri)

Schedule: UK afternoons (typically 12:00 to 17:00 UK time)

Contract: Independent contractor (hourly)

Pay: $5.00-$7.00/hour (based on demonstrated reliability and experience)

Paid time off (holiday): 12 paid days/year, accrued at 1 day per month worked

Growth: More hours and responsibility available for the right person as we grow

Start Date: ASAP

A Note from Pat (Founder)

“This is a high-trust role. We need someone steady and world-class who keeps delivery clean, chases confidently, and runs the routines properly so clients feel looked after without chaos. If you like structure and ownership, you’ll do very well here.”

We’re hiring one person for this seat. If you’re reading this and thinking “this sounds like me”, apply now.

✅ Next Steps

Take the Wealth Dynamics / Genius U Test:

→ https://app.geniusu.com/genius_test/

(Save your full report - you’ll need it later.)

Prepare these 3 documents:

1. Your CV
2. A short covering letter
3. Your Wealth Dynamics / Genius U profile report

Cover Letter Guidelines

Keep it short and human. Tell us:

– Why this role excites you (delivery ops, chasing, tidy systems)

– One example that proves you’re reliable under pressure

– How you stay organised and accurate (SOPs/checklists, clean CRM updates)

Complete our online application form:

📌 Upload all 3 documents at the bottom of the form

🟢 Bonus: If you’ve read this far, when asked your favourite colour in the form, you must choose “olive.” 😉

We’re reviewing applications as they come in.

🔗 Apply here: https://podio.com/webforms/30618426/2593226