Client Care Coordinator

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, lets shape the future of work together!

Profile Requirements:

• Min 2.5 Years Of Proven Experience in client support, customer service, administrative, or coordination roles
• Strong written communication skills, especially in text-based and messaging environments
• Excellent organizational skills with strong attention to detail
• Ability to multitask, prioritize tasks, and work independently
• Comfortable following processes while adapting to changing needs

Core responsibilities:

• Respond promptly and professionally to inbound text messages following automated outreach
• Continue and manage conversations, answer basic questions, and qualify or route leads appropriately
• Maintain accurate records of conversations, responses, and follow-up activity
• Schedule calls, appointments, and reminders for internal team members
• Monitor message queues to ensure no inquiries are missed or delayed
• Perform administrative and executive assistant–type tasks, including inbox and calendar management
• Update CRM systems, spreadsheets, and internal tracking tools
• Assist with data entry, document preparation, and light reporting
• Support leadership with ongoing operational tasks and ad hoc requests
• Ensure communication follows brand standards and delivers a consistent, positive client experience

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!

This is a remote position.