Casino Lobby Specialist

Remote from Asia/Europe

Duties and Responsibilities

• Lobby Orchestration: Own the organization of the casino lobby, including the definition of tagging logic, categories (slots, live, trending), and filter positioning.
• UX Optimization: Continuously improve how players discover content by optimizing search, navigation, and sorting logic in collaboration with product teams.
• Technical "Bug Fixing": Proactively identify and fix missing thumbnails, broken links, or portfolio gaps to maintain a high-quality visual standard.
• Metadata Management: Define and maintain tagging logic based on game mechanics and player behavior to ensure accurate game discovery.
• CS Escalation Lead: Act as the primary technical point of contact for Customer Support escalations related to lobby logic and game visibility.
• Quality Auditing: Perform continuous audits across different brands and geos to identify inconsistencies, errors, or missing game content.
• Knowledge Management: Build and maintain a centralized knowledge base for lobby update processes and configuration standards.

Requirements

• Technical Literacy: Hands-on experience working with CMS, back-office tools, and content management systems. Ability to manage metadata and complex tagging structures.
• Operational Mindset: A proactive "bug fixer" mentality with a high attention to detail and structured thinking regarding game portfolios.
• Industry Experience: Previous experience in iGaming, Casino Operations, or Content/Product Operations is required. A strong understanding of casino game mechanics (slots, live casino, etc.) is essential.
• Cross-Team Coordination: Strong communication skills to align with CRM, Marketing, and Game Providers on promotions and featured content placements.

Whats in it for you

• The opportunity to bring your expertise and have a direct impact on a rapidly growing platform.
• A truly global work environment with colleagues from around the world.
• A culture that values ambition, creativity, and technical excellence.
• 28 days paid time off & public holidays.