Carrier Support Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are Loadsmart and we have recently created a new Carrier Support Rep. We are a Series C-funded logistic technology company that has increased our revenue by 200% year over year, led by a leadership team of logistics veterans and experienced engineers, product leaders and data scientists continuing to disrupt this $800 billion industry.

We are seeking an innovative, agile, Carrier Compliance Support Representative who thrives in a dynamic and fast-paced global company. This position will support inbound requests from internal customers through telecommunications, webchat and email with the intent of assisting Loadsmart in further expanding the companys carrier network by creating a solid carrier experience with Loadsmart.

WHAT YOU GET TO DO:

• Negotiate market-driven rates and ensure shipment on-time performance metrics are met
• Meet success metrics through making the most of every opportunity
• Advocate for carrier partners and drivers to utilize our online platform to communicate, book and track loads autonomously
• Relay carrier feedback to our engineering team to continuously improve our core technology for sourcing capacity and meet the needs of customers and carrier partners
• Ensure carriers are compliant with Loadsmart standards and proactively communicate directly if they fall short of expectations
  
  

YOU HAVE EXPERIENCE:

• 1+ years work experience in Carrier Sales, Transportation, or Logistics
• Outstanding written and verbal communication skills
• Ability to prioritize and thrive under deadlines in a fast paced environment
• Self-starter unafraid of seeking resources to get the job done
• Strong business judgment and analytical skills with high attention to detail
• Excellent problem solving and decision making abilities
• Willing to work in a highly entrepreneurial and team-oriented environment
• Results driven work ethic, exemplified by prioritization and persistent continued attention to see projects through to successful completion
  
  

YOUR COLLEAGUES WOULD DESCRIBE YOU AS:

• Tenacious with the ability to take rejection … a lot!
• Competitive, social and problem-solver
• Team player but also a stand-alone star with high energy
• Networking - a people person
  
  

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates specific locale.

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
  
  

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates specific locale.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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