Carrier Coverage Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

Loadsmart is expanding its Carrier Coverage team, and we’re looking for a driven Carrier Coverage Representative to help secure reliable carrier capacity for customer freight. This role is the primary point of contact for trucking companies and owner-operators, handling inbound and outbound phone calls, emails, and web chat to book shipments and support our growing carrier network.

The ideal candidate thrives in a fast-paced, high-volume environment, is detail-oriented, and brings a strong customer-service mindset to every carrier interaction.

DEPARTMENT: Carrier P rocurement

LOCATION: Philippines

WHAT YOU GET TO DO:

• Respond to inbound calls and emails from carriers looking to book available freight
• Make outbound calls to source carrier capacity for open loads
• Negotiate rates, transit times, and service expectations
• Vet carriers for compliance, including insurance, authority, safety, and onboarding requirements
• Book carriers on shipments and confirm all load details accurately
• Maintain and update carrier and load information within the TMS
• Clearly communicate pickup, delivery, and load requirements
• Partner with sales and operations teams to ensure timely load coverage
• Monitor coverage status and proactively address capacity gaps
• Deliver timely, professional support to carrier partners
• Promote Loadsmart’s online platform to carriers and drivers for booking, communication, and tracking
  
  

REQUIRED QUALIFICATIONS:

• At least 1 year of experience in carrier sales, transportation, or logistics
• Strong written and verbal communication skills
• Comfortable managing high call volumes while multitasking effectively
• Proficient in basic computer applications with the ability to quickly learn transportation management systems
• Able to prioritize tasks and perform under tight deadlines in a fast-paced environment
• Strong attention to detail with sound judgment and analytical capability
• Excellent problem-solving and decision-making skills
• Results-driven mindset with persistence and strong follow-through
  
  

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
  
  

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates specific locale.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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