Call Center Order Placement Representative

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Job Overview

Client Overview: A fast-growing telecommunications services company that bridges the gap between customer interest and service fulfillment across the United States. They work with major internet service providers like Spectrum and AT&T, helping customers who express interest in services but need assistance completing orders due to work schedules. The company operates through multiple online lead generation channels and focuses on seamless customer acquisition processes.

Job Description: You’ll play a crucial role in helping customers secure the internet services they need when their busy schedules prevent them from calling directly. As a Call Center Order Placement Representative, you’ll handle the complete order process on behalf of consenting customers, working with major telecommunications providers to ensure smooth service activation. This position offers the opportunity to directly impact customer satisfaction while working with a dynamic team in the growing telecommunications sector. You’ll use your communication skills to represent customers professionally during order placement calls, following structured processes that ensure compliance and customer success.

Job Highlights

Hourly Rate: The equivalent of $7.00 USD per hour in the applicant’s local currency

Schedule: Full-time (48 hours per week): Monday through Saturday, 12:00 PM – 8:00 PM Eastern Time

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Place internet service orders by calling telecommunications providers (Spectrum, AT&T, etc.) on behalf of customers
• Represent customers during order placement calls using provided customer information and explicit consent
• Follow structured scripts tailored to each customer’s specific service requirements and personal details
• Handle customer orders based on gender assignment (male agents process male customer orders, female agents process female customer orders)
• Process orders received through online lead generation channels and chat interactions
• Maintain professional communication standards during all provider interactions
• Work collaboratively with team members to ensure continuous coverage during business hours
• Document order details and customer interactions accurately
• Adapt communication style to match customer profiles while maintaining authenticity

Requirements

• Excellent English communication skills with minimal to no accent (American-sounding strongly preferred)
• 3+ years of experience in customer service, call center operations, or sales roles with US companies
• Strong verbal communication and professional phone etiquette
• Ability to follow scripts while maintaining natural, conversational flow
• Professional demeanor and ability to represent customers authentically during calls
• Reliable high-speed internet connection and quiet work environment for clear communications
• Flexibility to work Monday through Saturday schedule consistently
• Bonus if you have experience with telecommunications or utility services
• It helps if you have previous experience working with US-based customers or companies

Why Join This Team?:

• Remote work flexibility with established processes and support systems
• Immediate start opportunity with fast-growing telecommunications company
• Competitive hourly compensation with potential for senior-level rates based on experience
• Work with major US telecommunications providers and gain industry experience
• Structured role with clear processes and team collaboration
• Opportunity to directly impact customer satisfaction and business growth

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.