billing assistant

Billing Assistant (Freelance, Part-Time)

Remote — Philippines | Freelance / Part-Time (fluctuating hours)

About Rad Hires

Rad Hires is a staffing partner that connects skilled remote professionals with growing businesses. We handle sourcing, screening, and interview coordination so our clients can focus on finding the right fit fast.

About the Role

Our client is looking for a detail-oriented Billing Assistant to clean up and maintain recurring billing across its two learning centers. Recurring credit card billing has fallen behind: declined or expired cards go unaddressed, some new clients are never onboarded into the billing system at all, and discontinuation requests aren't always processed correctly. This role will first tackle a cleanup of the existing billing backlog, then take over ongoing monthly maintenance — tracking who's been billed, following up on declines, and processing discontinuations — so the centers have clean, reliable monthly revenue records going forward.

What You'll Do

• Review and clean up existing client billing records across both centers
• Ensure every new client is properly entered into the billing system with auto-billing turned on
• Track monthly billing status for each family (paid / declined / expired card), using a simple system such as a color-coded spreadsheet
• Follow up by email with families whose payments declined or whose cards expired, requesting updated billing information
• Process discontinuation requests according to policy (email notice required by the 14th of the month) and turn off auto-billing accordingly, keeping a clear paper trail of each request
• Monitor recurring billing cycles, which run mid-month (around the 16th) and at the start of the month (around the 1st)
• Communicate with families only via email, using a dedicated billing email address — no phone calls to parents

What We Look For

• 3–5+ years of experience in billing, collections, or customer success/follow-up
• Strong attention to detail and organizational skills
• Comfortable working in spreadsheets (Excel/Google Sheets)
• Solid written and spoken English
• Experience writing clear, polite, professional email communications (e.g., payment follow-ups, account status updates)
• Comfortable handling sensitive billing information with discretion

Nice to Have

• Familiarity with bookkeeping or QuickBooks

What We're Looking For (Behaviorally)

• Self-directed and comfortable owning a recurring process with minimal day-to-day oversight
• Calm, polite, and professional tone in written communication, even with frustrated parents
• Trustworthy with sensitive financial and family information
• Comfortable building or refining a simple tracking system, then maintaining it consistently month over month

Logistics

• Location: Remote, based in the Philippines
• Working hours: Flexible — candidate's local Philippines hours are fine (billing runs overnight local time regardless); some initial training may align to US East Coast hours
• Engagement type: Freelance / part-time — hours fluctuate with enrollment and are concentrated around the 1st and 16th of each month, with lighter, flexible work in between. No rigid same-day deadlines (e.g., a Sunday billing run can be reviewed by Tuesday or Wednesday)
• Estimated hours: ~5–10 hours/week to start (to be firmed up once the client time-tracks the process)
• Competitive pay in USD
• Reports to: Director/Owner