Bilingual Healthcare Customer Service Representative

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Job Overview

You’ll be the critical first point of contact for individuals seeking life-changing court-ordered treatment services, playing a vital role in connecting people with the care they need. This fast-paced, fully remote position puts you at the center of a specialized virtual treatment program that’s experiencing explosive growth. You’ll manage high call volumes efficiently while making a meaningful impact in healthcare, working with a dedicated team that values both speed and compassion in serving clients during challenging times in their lives.

Job Highlights

Schedule: Monday - Friday 8am - 5pm Arizona Time

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Answer and manage high-volume inbound calls for DUI and court-ordered treatment services
• Conduct initial screening and qualification of potential treatment candidates
• Filter and route calls appropriately between sales/intake and customer support functions
• Provide customer support for existing clients including technical assistance with forms and scheduling
• Handle both English and Spanish-speaking callers for comprehensive bilingual service delivery
• Process new client intake information and coordinate seamlessly with clinical staff
• Manage call queue efficiently to ensure timely response to all inquiries while maintaining quality
• Document call details accurately and maintain comprehensive client records for compliance

Requirements:

• Healthcare or medical background strongly preferred
• Excellent English communication skills, both verbal and written - Bilingual - English and Spanish required
• Spanish bilingual capabilities strongly preferred for expanded service delivery
• Experience with customer service in high-volume, fast-paced environments
• HIPAA compliance knowledge and unwavering commitment to patient confidentiality
• Reliable internet connection and professional home office setup for remote work
• Strong organizational and multitasking abilities to handle diverse call types
• Bonus if you have sales or intake experience in healthcare settings
• It helps if you have experience with virtual service delivery models

Why Join This Team?:

• Fully remote work arrangement with flexible home office setup
• Make a meaningful impact in healthcare by connecting people with life-changing treatment
• Join a rapidly expanding organization with growth opportunities as they enter new markets
• Work with cutting-edge virtual healthcare delivery systems and modern technology
• Competitive compensation in the $650-750/hour range with performance recognition
• Supportive team environment that values both efficiency and compassionate patient care

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.