Bilingual Customer Support Representative

Job Summary:

The Customer Support Representative is the front line of communication for our brand, ensuring customers feel valued, heard, and supported. This role requires excellent communication skills, a professional and empathetic demeanor, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving and multitasking abilities.

Responsibilities:

• Respond to customer inquiries across multiple channels, providing accurate and timely assistance.
• Handle complaints and issues with professionalism, ensuring prompt resolution and follow-up.
• Provide product and service information, assist with orders, refunds, and exchanges.
• Analyze and resolve concerns by identifying root causes and offering effective solutions.
• Collaborate with internal teams to address product or technical issues and share customer feedback to improve services.
• Maintain accurate records of interactions and manage communications using CRM tools.

Requirements:

• Prior experience in a customer support role is preferred.
• Excellent written and spoken English skills, with strong grammar and attention to detail.
• Advanced proficiency in Japanese/Korean and English.
• Strong problem-solving skills and the ability to manage customer expectations.
• Ability to work in a fast-paced environment and multitask effectively.
• A team-oriented mindset with a proactive and positive attitude.