Associate Customer Success Manager

About Us

Tired of the same old corporate grind? At Consensus, we’re not just another SaaS company—were a dynamic team on a mission to change how buyers buy and how sellers sell. Your unique perspective isn’t just welcomed; it’s essential. We empower you to bring your authentic self to work and fuel your passion for innovation.

Our values aren’t just words on a wall—they’re the heartbeat of our culture. We want you to show up, ready to contribute and grow. Embrace the idea that perfection isn’t the goal; it’s about putting your name on something that’s a “version one” and owning the journey.

With our Product Experience Platform, we’re changing the game with tools like product tours, video demos, and product simulations that accelerate deal closures and create engaging buyer experiences. If you’re ready to roll up your sleeves and contribute to a transformative journey in enterprise software, we want you on our team. Want to see Consensus in action for yourself? Check out our demo (in the Consensus platform—meta, right?)

The Team

In Customer Success, we pride ourselves on being the supportive backbone of our team. Always ready to lend a hand, share feedback, and cover for teammates, we tackle challenges with a blend of hard work and humor. Quick to experiment with new tactics, we embrace creativity while also sharing an unhealthy obsession with Harry Potter—know thy house!

About The Role

As an Associate Customer Success Manager, youll support our down-market accounts that dont have a dedicated point of contact at Consensus. You will provide assistance to accounts that are struggling to adopt or are requesting additional help. Youll be required to help onboard, train, and drive best practices with our down-market accounts. Your main indicator of success will be how well you drive adoption and growth/expansions within this segment.

What You’ll Do

• Drive retention and growth within the down-market business segment
• Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
• Proactively contact struggling customers to provide guidance/best practices
• Comfortable training/presenting to large teams
• Ability to proactively understand customer needs and respond accordingly
• Successfully manage and overcome customer objections
• Help monitor and respond to customer requests through Chat
• Consistently log activities as well as update/maintain account info in CRM
• Create necessary training materials specific to your customer’s needs
• Can work remotely (long-term) and self-manage
  
  

• BA/BS Preferred
• Excellent level of accuracy and attention to detail
• Outstanding communication skills - through chat, email, phone, and in-person
• Comfortable articulating software and engaging with executives (VP and C-Level Execs)
• An understanding of the different sales roles/positions within an organization
• Experience working with cross-functional teams (Sales, Product, Marketing)
• Driven, self-motivated, enthusiastic and have a “can-do” attitude
• Access to a quiet and enclosed working environment with a fast internet connection
  
  

• Health & Wellness: Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage. Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
• Retirement Ready: Secure your future with our 401(k) plan featuring company-matching contributions.
• Family First: We offer paid parental leave, so you can prioritize what matters most—your family.
• Work-Life Balance: Enjoy unlimited PTO and 12 company holidays to recharge and refresh. Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
• Flexible Work Options: Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
• Grow with Us: Participate in our professional development program to expand your skills and advance your career.
• Give Back: Make a difference in your community with two paid volunteer days each year at a charity of your choice.