Associate, Client Support (Energy) 04D25

As an Associate in Client Support within the Energy sector, you will be a crucial part of our team dedicated to delivering premium service and tailored solutions to our esteemed clientele. You will serve as the first point of contact for customers, handling inquiries, troubleshooting issues, and ensuring client satisfaction. Your role involves understanding the complexities of the energy industry, empathizing with client needs, and providing insights that enhance their operations. The ideal candidate will possess strong communication skills, a customer-oriented attitude, and technical acumen that enables you to address technical and operational questions effectively. This is a great opportunity to build on your knowledge of the energy sector, contribute to a growing field, and foster long-lasting relationships with key stakeholders.

Responsibilities

• Respond promptly and effectively to client inquiries about energy services and solutions.
• Provide timely and accurate technical support through various communication channels.
• Collaborate with cross-functional teams to resolve customer issues and concerns swiftly.
• Maintain detailed records of client interactions, transactions, and feedback.
• Monitor industry trends to provide clients with up-to-date and relevant information.
• Assist clients in onboarding processes and navigating service platforms effectively.
• Identify opportunities for service improvements and communicate them to the management team.
• Prepare and deliver regular reports on client support activities and outcomes.
• Cultivate trusting relationships with clients to foster customer loyalty and retention.
• Participate in training sessions to enhance product knowledge and service techniques.
• Adhere to established procedures and guidelines in dealing with client queries.
• Support sales and marketing teams by providing customer insights and feedback.

Requirements

• Bachelor’s degree in Energy Management, Business, or a related field preferred.
• Minimum of 2 years of experience in a client support or customer service role.
• Strong understanding of the energy sector and industry regulations preferred.
• Exceptional verbal and written communication skills with keen attention to detail.
• Proven ability to troubleshoot and resolve technical and operational issues.
• Proficiency in using customer relationship management (CRM) software tools.
• Ability to work collaboratively in a team environment and manage time efficiently.