Assistant Community Manager

Job Highlights:

• Contract type: Independent Contractor
• Schedule: Monday–Friday, 9:00 AM – 5:00 PM EST
• Rate: Up to Php288 per hour approximately Php49,845 per month (to be paid on the selected candidates local currency)

Client time Zone: Washington, DC

Job Summary

The Virtual Assistant (Assistant Community Manager) plays a critical role in supporting the daily operations, communication, and administrative needs of HOA and condominium communities in Washington, DC. The role focuses on providing timely, accurate, and professional support to residents, board members, vendors, and the senior community manager. This position requires strong customer service skills, attention to detail, and the ability to manage and prioritize multiple ongoing tasks.

Key Responsibilities

Resident Relations & Communication

• Respond to resident inquiries via email or management software in a timely and professional manner.
• Track and follow up on open requests, ensuring issues are resolved or escalated appropriately.
• Assist with community announcements, newsletters, notices, and general communication drafts.

Administrative Support

• Maintain accurate records, logs, and community files.
• Support preparation of board meeting packets, annual meeting materials, and monthly management reports.
• Schedule appointments, inspections, and vendor site visits as needed.

Operations & Task Coordination

• Submit and track maintenance work orders; follow up with vendors and residents for updates.
• Review and update task lists and timelines to ensure completion of ongoing projects.
• Assist with compliance tracking, including architectural requests, violations, and community rule enforcement documentation.

Financial & Contract Support (Light)

• Assist with invoice logging, verification, and follow-up.
• Track recurring contracts and service schedules (e.g., landscaping, cleaning, security).
• Expectations & Performance Standards Professionalism & Communication
• Respond to emails within 24 business hours.
• Maintain a courteous and solutions oriented tone with all stakeholders.
• Keep the community manager informed of all urgent or unresolved matters.

Reliability & Time Management

• Be available and online during scheduled hours (9 AM–5 PM EST).
• Manage workload efficiently and meet all assigned deadlines.
• Proactively identify issues or delays before they become problems.

Attention to Detail

• Ensure documents, messages, and records are accurate and properly formatted.
• Follow all procedural steps, including logging tasks and documenting outcomes.

Confidentiality & Compliance

• Handle sensitive resident and financial information securely.
• Follow HOA/condo policies, management company protocols, and applicable DC regulations.

Required Skills & Qualifications

• Prior experience in property management, HOA/condo support, or administrative assistance preferred.
• Strong written communication skills; professional email etiquette is essential.
• Ability to prioritize tasks and manage multiple responsibilities at once.
• Proficiency in office software (email, spreadsheets, management portals).

Success Indicators

• High resident satisfaction and timely issue resolution.
• Accurate and well-organized administrative records.
• Clear and consistent communication with the community manager and stakeholders.
• Demonstrated reliability and independence in completing daily tasks.

Benefits

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

Reminder:

• Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
• Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.

Job ID: 43105360772